Senior Director Modern Trade and Customer StrategyJoin the World's Most Iconic Beverage BrandShape the future of Modern Trade across LATAM by building a unified Customer Strategy agenda that connects channel strategy, customer value creation, category leadership, RGM, execution excellence, digital commerce, and bottler alignment.Position OverviewAs Senior Director of Modern Trade and Customer Strategy for LATAM, you will lead the regional agenda to scale Modern Trade as a profitable growth engine, aligning KO, bottlers, hubs, key customers, and cross‐functional partners around a common strategy.The role translates LATAM business priorities into actionable channel playbooks, multi‐year customer plans, category management capabilities, performance‐based investment models, and execution standards that can scale across markets.The objective is to accelerate sustainable, profitable growth by making Modern Trade more strategic, data‐led, customer‐centric, and execution‐focused across priority formats and customers.Function‐Related Activities / Key ResponsibilitiesDefine and deploy the LATAM Modern Trade strategy, aligning channel ambition, priority formats, growth platforms, and profitability objectives across markets and bottlers.Build integrated commercial plans that connect shopper insights, customer needs, brand strategy, portfolio, RGM, service models, and execution standards.Lead customer strategy and value creation frameworks for priority accounts, enabling stronger JBPs, segmentation, scorecards, and parill be the primary point of contact for clients, engaging them daily in both English and Spanish and bringing outstanding communication skills and empathy to those relationships.
This will mean sending emails and making phone calls daily to respond to client inquiries and to seek information and documents from them as we manage their cases.
You will keep case development on track by following established workflows and flagging anything that falls behind.
You will proactively communicate with your teammates to let them know of any issues or difficulties you are facing in a case, so that we can keep things moving forward.
You will not need substantive knowledge of U.S. immigration law, but you must master our standard operating procedures for managing cases and working with clients.
You'll need a quiet space, fast internet, and the discipline to stay on task without close supervision.




You must be flexible - the nature of your tasks may change daily or over time, with you stepping up to do whatever is needed to give potential clients and clients the best experience possible.
Policies and procedures will change frequently, as we're a fast-growing company, and we're constantly experimenting to optimize our delivery of services.
You must speak Spanish and English fluently and be comfortable using both languages professionally - you'll use both languages every day on the job.
You must be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work.
The work is at times intense: we handle important - in some cases, life-or-death - matters for clients, sometimes on compressed timelines, and we're serious about promoting a culture of excellence in all that we do.
If you can handle that and want to do work that genuinely matters, you'll find this job to be deeply satisfying.
Our work changes lives.
Our team takes real pride in helping immigrants find safety, stability, and freedom.
Working here also means building skills that will serve you throughout your career, as we prioritize training and professional development.
This role is open to candidates located in Argentina.
What You'll Do
Your day-to-day responsibilities will vary based on the firm's needs, but will include a combination of the following:
Work closely with attorneys, paralegals, and other staff in serving clients
Serve as the firm's main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
Return phone calls and reply to emails from clients and potential clients
Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted




Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
Work with clients to ensure they perform tasks designated for them in developing their cases
Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
Proactively manage cases to ensure deadlines are met
Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
Compile and submit filings to immigration agencies
Perform administrative tasks as assigned
Contribute to the development and improvement of company protocols and processes
Requirements
Who You Are
We're looking for professionals who combine a strong work ethic with genuine commitment to our mission.
The adecuado candidate brings:
Experience preparing immigration applications is preferred but not required
Commitment to the firm's mission of helping immigrants secure their future in the United States through asylum
Fluent in Spanish and English
Tech-focused skills and eagerness to learn new online systems and procedures
Outstanding communication and interpersonal skills
Empathetic and able to communicate with clients who are under significant stress
Works well under pressure
Organized, detail-oriented, and able to perform at a high level with minimal supervision
Able to keep track of tasks and meet deadlines
Benefits
What We Offer
This position offers a monthly gross salary of USD 1,400, commensurate with experience and qualifications.
Week between Christmas and New Year's — office closed fully paid
Your country's national public holidays off (paid) - your paid national holidays follow your own country's calendar
Comprehensive training program — we invest in bringing you up to speed on our systems and best practices
Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise
Career advancement paths — we promote from within and create opportunities
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
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