Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long‐term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on‐site and remote-hands work: server rack/stack, hardware break‐fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client‐facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on‐site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management




Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands‐on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communihese relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.
This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm's long-term growth, reputation, and community impact.
This role is open to candidates located in Argentina.
What You'll Do
Your day-to-day responsibilities will vary based on the firm's needs, but will include a combination of the following:
Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
Listen for client needs and route them to the appropriate internal team or trusted referral partner.
Lead and operate the firm's client referral initiative, including outreach, follow-up, and tracking.
Serve as the primary relationship manager for all Team 100 referral partners.




Conduct introduction calls and ongoing relationship-building conversations with referral partners.
Track inbound and outbound referrals accurately, including key details, outcomes, and follow-up needs in our CRM.
Prepare and distribute quarterly Partner Newsletter updates.
Build and maintain dashboards tracking referral activity, partner engagement, and trends.
Deliver monthly and quarterly reports on referral performance and partner engagement.
Requirements
Who You Are
We're looking for professionals who combine technical competence with genuine passion for our mission.
The idóneo candidate brings:
Required
Fluency in Spanish and English
Experience working with U.S.-based clients, professionals, or partner networks
Warm, confident communicator comfortable with outbound calls
Strong organizational skills and exceptional attention to detail
Comfortable using or learning CRM systems (HubSpot preferred)
Ability to handle sensitive information with professionalism and discretion
Preferred
Experience in immigration services, legal services, client success, or partnership management
Familiarity with referral ecosystems or professional networking
Experience working with diverse, multicultural communities
Proficiency with Google Workspace, especially Google Sheets
Benefits
What We Offer
This position offers a monthly salary range of USD 1,*******,200 gross , commensurate with experience and qualifications.
11 U.S. federal holidays off (paid) regardless of your location
Week between Christmas and New Year's — office closed, fully paid
Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws
Three weeks of paid vacation annually
Comprehensive training program — we invest in bringing you up to speed on our systems, content processes, and best practices
Mentorship and collaboration — learn from experienced team members and contribute your expertise
Career advancement paths — we promote from within and create opportunities
Work from anywhere — this position is open to candidates based in Argentina.
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
This role is open to candidates located in Argentina.
#J-*****-Ljbffr

📌 Senior Data Center Project Manager (Remote) (Neuquén)
🏢 Boys & Girls Clubs of America
📍 Neuquén