Customer Success Expert - RemoteJob Type: ContractorLocation: RemoteSales / Revenue / CS Operations ExpertJob Type: ContractorLocation: RemoteRole OverviewWe are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment.
The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.Key ResponsibilitiesConfigure and manage CRM platforms such as Salesforce, HubSpot, or similar tools .
Manage revenue tools including quoting, billing, ticketing, and project management systems.Build and optimize sales and customer success workflows.Maintain accurate data and reporting across connected systems.Identify and resolve operational or policy-related challenges.Create clear documentation, reports, and proces go fix it.
Creative, offer, AOV, landing page, checkout, tracking.
Nobody is going to reassign it to another team.
Build the things the account needs.
Landing pages, scripts, reporting, whatever removes the constraint.
We are heavy AI users and we expect you to build, not just prompt.
You are a fit if
You have done this with real money.
Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue,



and what you actually changed to get them.
Shopping and PMax specifically, not just search.
You are fluent in the whole stack , not one campaign type.
Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM.
Bing is a nice to have.
You are AI native, and you build.
This is a requirement, not a bonus.
You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
You can communicate your ideas in English at a native or near native level.
You will be in front of clients constantly.
You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire.
This matters as much as anything else on this list.
You are skeptical of your own numbers.
You would rather run the holdout than protect the dashboard.
You can work US Eastern business hours for client calls.
Where you live is up to you.
Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
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📌 Strategic Alliances Success Lead (Santa Fe)
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📍 Santa Fe