Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long‐term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on‐site and remote-hands work: server rack/stack, hardware break‐fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client‐facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on‐site
Budget & Commercial Oversight
Track project budgets, flag overruns,



and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in prepaclients, understand business goals, and translate them into prioritized technical roadmaps;- Provide strategic guidance on conversion optimization, UX/UI, SEO, and performance;- Participate in discovery calls with sales teams, answer technical questions, scope projects, and identify upsell opportunities;- Collaborate with designers, product managers, and marketers to align technical solutions with business goals;- Ensure designs, themes, and applications meet performance, SEO, and CRO best practices;- Stay current with Shopify updates, headless frameworks, and third‐party integrations;- Champion engineering excellence and contribute to the broader e‐commerce roadmap.PERKS AND BENEFITS- Professional growth : Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation : USD‐based pay with education, fitness, and team activity budgets.
- Exciting projects : Modern solutions with Fortune 500 and top product companies.
- Flextime : Versátil schedule with remote and office options.Requirements- Experience & Expertise: 5+ years in e‐commerce with deep expertise in Shopify Plus, Liquid, HTML/CSS/JS, and APIs.
Proven track record delivering large‐scale solutions and measurable conversion improvements.
- Leadership & Mentorship: Experience leading development teams, conducting code reviews, and fostering a collaborative culture.
- Strategic Mindset: Comfort translating business goals into technical roadmaps and communicating with both technical and non‐technical stakeholders.
- Sales Support Experience: Ability to support sales conversations, scope projects, and identify growth opportunities.
- Soft Skills: Outstanding capabilities in communication, organization, and remote teamwork.
High proficiency in English is required, while fluency in Spanish or Portuguese is a plus.
- Availability: Open to a mix of consulting, team leadership, and part‐time project involvement, depending on client needs
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📌 Data Center Hardware & Cabling Lead (Rosario)
🏢 Hauler Hero
📍 Rosario