Operations Support Engineer 3HoyOverall Purpose of the JobTo support the operation of purchasing and stores functions, resource allocation within the workshop and equipment tracking and certification.
Ensuring they are executed in a professional, efficient, safe and cost effective manner and in compliance with Quality Assurance Management systems.Key Activities and Accountabilities1.
Ensure that all activities: Workshop, Logistics, Stores/Purchasing and Certification are performed in a professional, efficient, safe and cost effective manner to complete satisfaction of the customer – both internal and external.2.
Liaise with operational supervisors with regard to activity levels and demands for operational equipment to ensure allocated resources can be in place.3.
Assist with the procurement of goods and services to meet operational and customer demands.4.
Liaise with purchasing department to develop sources of supply to achieve cost savings, managing stock control and common practices for the benefit of the company.5.
Maintain agreed stockholding levels within the stores, ensuring stock rotation, cycle counting and stock taking procedures are implemented and reported as required.6.
Ensure that Maintenance/Stores/Purchasing procedures are maintained and reviewed at regular intervals.7.
Encourage and develop inter-company / inter-base co-operation at all levels.
Looking at resource sharing thus enabling the region and the Group to meet its contractual obligations.8.
Participate and attend regular meetings to discuss operational base issues and share updates on latest company policies, structure, future plans, technologies and safety related topics.9.
Ensure that all incidents are properly recorded and reported and that an investigation is carried out to establish and rectify root causes.10.




Take immediate and appropriate steps to investigate and rectify any risks to people or the environment arising from the work activity.11.
Ensure that employees, contractors and visitors are aware of relevant HSE procedures.12.
Establish that all equipment, plant and substances used are suitable for the task and are kept in good working condition; this includes the regular maintenance and servicing of equipment.Job Knowledge and Qualifications1.
3+ years experience in workshop support / stores / procurement functions.3.
Computer skills (MS office, AutoCAD desirable)SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Excited?
Let's see what it takes.What you will do:Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;Reproduce bugs across web admin consoles, mobile apps, and backend APIslAnalyze logs, error traces,



and metrics to identify root causes;Query production databases (read-only) to validate data-related issues;Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;Escalate complex issues to Engineering with clear documentation and findings;Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;Maintain deep understanding of client so have done this with real money.
Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them.
Shopping and PMax specifically, not just search.
You are fluent in the whole stack , not one campaign type.
Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM.
Bing is a nice to have.
You are AI native, and you build.
This is a requirement, not a bonus.
You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
You can communicate your ideas in English at a native or near native level.
You will be in front of clients constantly.
You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire.
This matters as much as anything else on this list.
You are skeptical of your own numbers.
You would rather run the holdout than protect the dashboard.
You can work US Eastern business hours for client calls.
Where you live is up to you.
Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
#J-*****-Ljbffr

📌 Field Tech: Training & Support Engineer (Santa Fe)
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📍 Santa Fe