Operations Management Expert - Remote
Hoy
Business Analyst / Researchustomers directly.
+ Manage the overall health of the case queue and phone coverage+ Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.
**What you bring to the team**+ BS Degree in a technical curriculum or equivalent.
+ 4 + years' experience successfully leading a product support team+ Proven track record of managing top talent and fostering their growth+ A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth+ Ability to self‐direct, multi‐task and prioritize job requirements+ Strong knowledge of customer relationship management+ Excellent verbal, written and interpersonal communication skills.
+ Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)+ Candidates should be adaptable working evening and weekend shifts**Why Proofpoint**Protecting people is at the heart of our award‐winning lineup of cybersecurity solutions, and the people who work here are the key to our success.
We're a customer‐focused and a driven‐to‐win organization with leading‐edge products.
We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture‐add', and we strongly encourage people from all walks of life to apply.
**Why Proofpoint?
**At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.




Here are just a few reasons you'll love working with us:+ Competitive compensation+ Comprehensive benefits+ Career success on your terms+ Flexible work environment+ Annual wellness and community outreach days+ Always on recognition for your contributions+ Global collaboration and networking opportunities**Our Culture:**Our culture is rooted in values that inspire belonging, empower purpose and drive success‐every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you need accommodation during the application or interview process, please reach out to .
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
**How to Apply**Interested?
Submit your application along with any supporting information- we can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in **** by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human‐centric cybersecurity.
Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.
We're driven by a mission to stay ahead of bad actors and safeguard the digital world.
Join us in our pursuit to defend data and protect people.Our BRAVE Values:At Proofpoint, we are BRAVE in everything we do, and our values aren't just words‐they shape how we work, collaborate,



and grow.We seek people who are bold enough to challenge the status quo, responsive in the face of ever‐evolving threats, and accountable for delivering real impact.We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.Find your network, your allies, and your biggest fans.
We know that work is simply better when you're surrounded by people who inspire you‐who share ideas, cheer you on, and genuinely want to see you succeed.
That's why we offer social circles, sponsored networks, and connection points across teams and time zones‐to help you find your people, build your community, and thrive together.This isn't just a job‐it's a mission to protect people and defend data in a world that never slows down.
We're building the future of human‐centric cybersecurity, and that future belongs to all of us.
We take ownership, move fast, and hold ourselves accountable‐because that's what it takes to stay ahead.
And we do it together, winning as one.Be empowered to reach your full potential through meaningful challenges and personalized support‐designed around you and your goals.
Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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📌 Operations Management Expert - Remote (Neuquén)
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📍 Neuquén