Google Ads Media Buyer / Growth Strategist (Remote)
Cordoba Sweat Pants Agency
Hoy
Everyone can run a search campaign.
Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client's name.
It will auto apply assets you did not ask for.
It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads.
We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client's face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media.
We spend $6 to $9M a month on Meta and $1 to $2M a month on Google.
We are the only agency behind two INC #1 fastest growing brands, both from zero.
You would own a set of our Google accounts end to end.
Here is what "end to end" actually means.
You are the account manager.
We do not have any.
You talk to the client directly.
You write the updates, you run the calls, and you defend tvel technical support to end users and ensuring the effective delivery of IT services across the organization.
The role supports the maintenance and operation of IT infrastructure, telephony, network connectivity, hardware, software, and user access services.The Technical Support Associate is also responsible for supporting IT Service Management (ITSM) processes, including incident management, request fulfillment, ticket administration, service level compliance, and continuous service improvement activities following ITIL best practices.Primary Job Accountabilities/ResponsibilitiesProvide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.Own and track incidents and service requests through resolution,



ensuring compliance with established Service Level Agreements (SLAs).
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to appropriate IT teams.Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.Provide excellent customer service and maintain effective communication with end users throughout the support lifecycleRequired Experience, Skills, and KnowledgeEducationAssociate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.Previous ExperienceAt least two (2) years of experience in a Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.Knowledge and SkillsStrong analytical, troubleshooting, and problem-solving skills.Experience administering and supporting Microsoft 365 services.Experience with identity and access management solutions (e.g., Active Directory, Okta).
Knowledge of DNS, DHCP, and networking fundamentals.Understanding of cybersecurity fundamentals, endpoint protection, phishing awareness, and security incident escalation procedures.Familiarity with endpoint management solutions such as Microsoft Intune, endpoint provisioning, and device compliance management.Knowledge of IT Service Management (ITSM) concepts and processes.Understanding of Incident Management, Request Fulfillment, escalation procedures, and SLA management.Strong customer service orientation and commitment to delivering a positive end-user experience.Excellent written, verbal,



and interpersonal communication skills in Spanish and English.Ability to collaborate effectively across technical and business teams.Demonstrated accountability, organization, and attention to detail.Other RequirementsAbility to prioritize and manage multiple tasks in a fast-paced environment, while demonstrating a strong sense of urgency.Ability to maintain confidentiality when handling sensitive information.Commitment to continuous learning, professional development and the adoption of emerging technologies.Preferred Experience, Skills, and KnowledgeKnowledge of ITIL principles and best practices.Experience supporting LAN and WAN environments.Experience with IT asset management processes.Experience with service reporting and SLA management.Experience with Service Desk / ITSM solutions such as ServiceNow, Jira Service Management, Freshservice, Ivanti, ManageEngine, or similar platformsFamiliarity with workflow automation and AI-enabled productivity tools used to improve efficiency, service delivery, and knowledge management (Power Automate, Power Apps, Copilot, Claude, etc).
Helping People Thrive in a Connected WorldConnect with us.
Bring us your best work and your brightest ideas.
And we'll bring you a place where you can thrive.
Learn more at .
What's the culture like at Assurant?
Our unique culture is a big reason whyalready be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
You can communicate your ideas in English at a native or near native level.
You will be in front of clients constantly.
You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire.
This matters as much as anything else on this list.
You are skeptical of your own numbers.
You would rather run the holdout than protect the dashboard.
You can work US Eastern business hours for client calls.
Where you live is up to you.
Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
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