Software Asset Management Specialist | Regional LAC RoleAbout the RoleJoin WSP's global Software Asset Management team and contribute to the management of a large and complex software portfolio across Latin America and other international regions.We are looking for a Software Asset Management Specialist with hands‐on experience in software licensing and the ability to operate effectively in a high‐volume, multivendor environment.This role is part of Innovation & Technology - Infrastructure Technology & Operations and reports to the SAM Hub Leader.
You will collaborate with IT, Procurement, Finance, Engineering teams, software publishers and regional/global stakeholders to support accurate licensing decisions, timely service delivery, compliance and software optimization.WSP manages a diverse software environment involving hundreds of publishers, different licensing models and frequently changing operational priorities.
Success in this position requires technical licensing knowledge, strong attention to detail and the ability to move quickly between different requests and publisher requirements.Your ImpactAs Software Asset Management Specialist, you will:Manage software licensing requests across the full lifecycle, ensuring accurate and timely processing.Interpret licensing terms, metrics and entitlements across multiple publishers and licensing models.Maintain accurate software asset and entitlement records, including purchasing and licensing information.Coordinate renewals, assignments, reallocations and software optimization activities.Support license compliance, audits and reporting, identifying opportunities to improve software utilization and cost efficiency.Collaborate with IT, Procurement, Finance, Engineering teams and external vendors to resolve licensing needs and escalations.Manage competing priorities in a high-volume environment while contributing to continuous improvement of SAM processes.What We Are Looking ForHands‐on experience in Software Asset Management, software licensing,



or IT Asset Management with significant SAM responsibilities.Strong understanding of software licensing models, including node‐locked, concurrent/floating, named‐user and cloud/SaaS licenses.Experience managing a broad software portfolio across multiple publishers and licensing conditions.Practical experience with entitlements, renewals, license utilization, compliance, optimization and/or software audits.Ability to manage high volumes, prioritize time‐sensitive requirements and adapt quickly between different publishers and requests.Strong analytical skills, attention to detail and accuracy when interpreting licensing information.Advanced English and Spanish, with the ability to collaborate effectively with regional and global stakeholders.Preferred QualificationsExperience in engineering, professional services or another environment with specialized technical software.Experience working in a global or regional organization.Exposure to SAM/ITAM platforms such as Snow, Flexera, ServiceNow SAM or equivalent solutions.Knowledge of ITIL‐aligned processes and service‐level management.Relevant ITIL, IAITAM, ServiceNow or similar certification is a plus.Degree in Information Technology, Business, Eng awareness, with the ability to evaluate estimates, spot out-of-scope or inflated quotes, and make sound financial recommendations.Demonstrated vendor management skills, including relationship building, negotiation, and performance accountability.Experience mentoring, coaching, or informally leading team members.Experience writing or improving SOPs, process documentation, or training materials,



with the ability to make complex workflows clear and easy to follow.Strong written and verbal English communication skills.Process-oriented, with excellent attention to detail and documentation.Decisive, proactive, and comfortable making judgment calls under time pressure.Prior experience as a virtual assistant or remote worker.Reliable internet connection.Flexible schedule.Nice to HaveExperience with work order or property management software.Familiarity with SLAs, CSAT, and ticketing systems.Working knowledge of habitability standards and landlord-tenant requirements.Basic knowledge of building systems and repair trades.Experience building process documentation in tools like Notion, Miro, or Google Workspace.Our ValuesAn owner mentality with high empathy and customer obsessionAn athlete mindset focused on deliberate practice and building momentumA lifelong learner who has an internal compass and believes in radical candorA member of a troupe that believes we're better together and it is important to be on time, every timeA pioneer who fearlessly breaks through challenges and believes in working hard, smart, and being disciplined.BenefitsFlexibility: We believe in a versátil work-life balance and offer the option to work remotely from anywhere with an internet connection.Wellness Leave: International Coordinators will earn eight (8) hours of bonus pay per calendar month to support their ability to take time off for well-being purposes, family-related reasons, sick leave, etc.
This wellness bonus will be distributed as four (4) hours of pay included in each of their bi-monthly paychecks, totaling eight (8) hours of bonus pay each calendar month.New Parent Leave: As part of Doorstead's commitment to supporting family formation, we offer ten (10) days of New Parent Bonus for new parent leave.
This leave is available to contractors who become parents through adoption or childbirth, providing them with the necessary time off.
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