Job Summary:En Cummins, creemos que tu pasión es tu poder.
Impulsa tu carrera con el apoyo de un equipo general que te empodera para dar lo mejor de ti.Key Responsibilities:Lidera la investigación de problemas de producto o sistema , comprende los mecanismos causales y recomienda las acciones apropiadas.
Brinda soporte al proceso de análisis de fallas para modos de falla comunes (por quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.
The Skills That Set You Apart
You Bring:
Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
Working knowledge of responsible AI and safe‐use practices (privacy, confidentiality, data handling) and the ability to embed quality and verification guardrails into enablement materials.
Strong technical writing skills with experience producing knowledge base content (how‐to, troubleshooting, known issues, escalation paths) and applying content standards/taxonomy to keep information easy to find.
Proven ability to enable support teams with a focus on improving first‐contact resolution and time‐to‐resolution.
Strong analytical skills with experience tracking adoption and value metrics (usage, retention, feature penetration, time saved) and segmenting insights by persona, region, and business line.
Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.
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