Level 2 Tax & Accounting Support Specialist | Remote | Argentina
Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))
Position Overview
We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.
This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing.
The adecuado candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.
Schedule & Coverage
Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be staggered to provide coverage during US business hours.
Ability to work shifts that overlap with US business hours is required .
Specific shifts and weekly schedules will be finalized with the client.
Key Responsibilities
Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated and directly assigned accounting and tax support tickets.Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions .
Assist customers with:
Tax-related inquiries
Tax notices
Filing status questions
Tax return-related questions within the authorized scope
Support payroll questions, setup, processing issues, and troubleshooting .
Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support .
Independently investigate issues, identify root causes ,



and coordinate with internal specialists when necessary.
Document resolutions and maintain accurate customer records .
Identify recurring issues and opportunities to improve workflows and knowledge resources .
Adapt to new internal systems as the client transitions away from Zendesk.
Learn and work effectively with proprietary platforms and AI-assisted workflows .
Required Qualifications
Demonstrated professional accounting experience , ideally with exposure to US accounting and taxation .
Strong working knowledge of:
Bookkeeping
Tax return review
Account reconciliations
Payroll
Financial reporting
Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support .
Excellent written and verbal English communication .
Strong:
Analytical skills
Troubleshooting skills
Documentation skills
Independent problem-solving skills
Ability to explain complex accounting and tax topics to nontechnical customers .
Comfortable working in a fast-paced, technology-driven environmepromotions, and what the feed does to Shopping and PMax delivery.
Own the tracking.
GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts.
When the numbers do not reconcile, you are the one who finds out why.
Diagnose the bottleneck,



then go fix it.
Creative, offer, AOV, landing page, checkout, tracking.
Nobody is going to reassign it to another team.
Build the things the account needs.
Landing pages, scripts, reporting, whatever removes the constraint.
We are heavy AI users and we expect you to build, not just prompt.
You are a fit if
You have done this with real money.
Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them.
Shopping and PMax specifically, not just search.
You are fluent in the whole stack , not one campaign type.
Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM.
Bing is a nice to have.
You are AI native, and you build.
This is a requirement, not a bonus.
You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
You can communicate your ideas in English at a native or near native level.
You will be in front of clients constantly.
You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire.
This matters as much as anything else on this list.
You are skeptical of your own numbers.
You would rather run the holdout than protect the dashboard.
You can work US Eastern business hours for client calls.
Where you live is up to you.
Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
#J-*****-Ljbffr

📌 Remote Accounting Specialist - Ar/Ap & Quickbooks (Rosario)
🏢 Content Creators
📍 Rosario