Customer Service Representative - Remote
Department: Customer ExperienceEmployment Type: Full-TimeWork Arrangement: RemoteReports To: Customer Service Manager
Customer Service Representative
Department: Customer ExperienceEmployment Type: Full-TimeWork Arrangement: RemoteReports To: Customer Service Manager
About the Role
We are looking for a friendly, professional, and customer-focusedCustomer Service Representative to join our team.
The idóneo candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.
This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.
Key Responsibilities
Respond to customer inquiries by phone, email, chat, and other communication channels.
Provide accurate information about products, services, policies, and procedures.
Assist customers with requests, reservations, changes, cancellations, and general questions.
Resolve customer concerns professionally and efficiently.
Follow up with customers to ensure their needs have been addressed.
Maintain accurate customer information and communication records in company systems.
Escalate complex issues to the appropriate department or supervisor when necessary.
Coordinate with internal teams to resolve customer requests.
Maintain a positive, professional, and solution-oriented attitude.
Meet established customer service, quality, and productivity standards.
Protect customer confidentiality and follow company policies and procedures.
Perform other customer service-related duties as assigned.
Qualifications
High school diploma or equivalent required.
Previous customer service, hospitality, sales, travel,



or administrative experience preferred.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Professional and friendly attitude.
Ability to remain calm and helpful when handling nkins
GitLab CI
or similar platforms
Strong Linux administration skills.
Experience with configuration management tools such as Ansible .
Good scripting and automation capabilities with:
Python
Bash
Experience implementing observability using technologies such as:
Prometheus
Grafana
CloudWatch
OpenSearch / Elasticsearch
ELK
Strong understanding of networking concepts including:
VPCs
Subnets
Load Balancers
DNS
VPNs
Firewalls
Routing
Security Groups
Experience troubleshooting complex distributed systems and production environments.
Solid understanding of cloud security and infrastructure security best practices.
Experience supporting highly available, production‐grade cloud environments.
Strong communication skills and ability to collaborate with engineering, security, QA, and business stakeholders.
High degree of autonomy, ownership, and analytical problem‐solving ability.
Bachelor's degree in Computer Science, Software Engineering, Systems Engineering, or a related technical discipline, or equivalent professional experience.
Core Technology Stack
You'll work with technologies including:
AWS
Kubernetes / EKS
Docker
Terraform
Ansible




GitHub Actions
Jenkins
Linux
Python
Bash
Prometheus
Grafana
CloudWatch
OpenSearch / Elasticsearch
Nice to Have
Experience with HashiCorp Nomad .
Experience with HashiCorp Consul .
Broader experience with the HashiCorp ecosystem.
Experience operating Kafka in production.
Experience supporting data infrastructure based on:
ClickHouse
Elasticsearch
MongoDB
Redis
Experience with distributed systems and high‐volume data platforms.
Previous experience in cybersecurity, identity security, or security SaaS platforms .
Experience working with cloud security controls and compliance frameworks.
Experience with FinOps and cloud cost optimization .
Experience designing internal developer platforms or platform engineering capabilities.
Exposure to infrastructure supporting AI/ML or LLM-based applications .
What Success Looks Like
Success in this role means:
Increasing infrastructure reliability and availability.
Reducing deployment friction and improving engineering velocity.
Increasing infrastructure automation and reducing manual operational work.
Improving observability and reducing mean time to detection and resolution.
Operating Kubernetes workloads reliably at scale.
Strengthening security throughout cloud infrastructure and deployment processes.
Improving AWS cost efficiency without compromising reliability.
Contributing reusable platform capabilities that allow engineering teams to move faster.
Continuously improving production readiness as the platform scales.
What Darwoft Offers
Contractor agreement with payment in USD
100% remote work
Argentina's public holidays
English classes
Referral program
Access to learning platforms
#J-*****-Ljbffr

📌 Soporte Técnico En Soleil Premium Outlet Shopping (Mendoza)
🏢 OpenTalent
📍 Mendoza