This position is responsible for providing first-level technical support to end users and ensuring the effective delivery of IT services across the organization.
The role supports the maintenance and operation of IT infrastructure, telephony, network connectivity, hardware, software, and user access services.The Technical Support Associate is also responsible for supporting IT Service Management (ITSM) processes, including incident management, request fulfillment, ticket administration, service level compliance, and continuous service improvement activities following ITIL best practices.Primary Job Accountabilities/ResponsibilitiesProvide first-level support recruitment journey.
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Job Category: Supply Chain
Job Type: Full time
Industry:
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