Data & Analytics Manager - Remote | LATAM | Performance Marketing for UniversitiesA mission-driven performannducting intentional check-ins, celebrations, and milestone conversations with current and former clients.
These are not transactional follow-ups.
They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes.
Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.
You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values-aligned source of new matters.
By formalizing outreach, follow-up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.
In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non-attorney professionals.
You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.
This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm's long-term growth, reputation, and community impact.
This role is open to candidates located in Argentina.
What You'll Do
Your day-to-day responsibilities will vary based on the firm's needs, but will include a combination of the following:
Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
Listen for client needs and route them to the appropriate internal team or trusted referral partner.
Lead and operate the firm's client referral initiative, including outreach, follow-up, and tracking.
Serve as the primary relationship manager for all Team 100 referral partners.
Conduct introduction calls and ongoing relationship-building conversations with referral partners.
Track inbound and outbound referrals accurately, including key details, outcomes, and follow-up needs in our CRM.
Prepare and distribute quarterly Partner Newsletter updates.
Build and maintain dashboards tracking referral activity, partner engagement, and trends.
Deliver monthly and quarterly reports on referral performance and partner engagement.
Requirements
Who You Are
We're looking for professionals who combine technical competence with genuine passion for our mission.
The adecuado candidate brings:
Required
Fluency in Spanish and English
Experience working with U.S.-based clients, professionals, or partner networks
Warm, confident communicator comfortable with outbound calls
Strong organizational skills and exceptional attention to detail
Comfortable using or learning CRM systems (HubSpot preferred)
Ability to handle sensitive information with professionalism and discretion
Preferred
Experience in immigration services, legal services, client success, or partnership management
Familiarity with referral ecosystems or professional networking
Experience working with diverse, multicultural communities
Proficiency with Google Workspace, especially Google Sheets
Benefits
What We Offer
This position offers a monthly salary range of USD 1,*******,200 gross , commensurate with experience and qualifications.
11 U.S. federal holidays off (paid) regardless of your location
Week between Christmas and New Year's — office closed, fully paid
Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws
Three weeks of paid vacation annually
Comprehensive training program — we invest in bringing you up to speed on our systems, content processes, and best practices
Mentorship and collaboration — learn from experienced team members and contribute your expertise
Career advancement paths — we promote from within and create opportunities
Work from anywhere — this position is open to candidates based in Argentina.
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
This role is open to candidates located in Argentina.
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