**Job Summary:**En Cummins, creemos que tu pasión es tu poder.
Impulsa tu carrera con el apoyo de un equipo global que te empodera para dar lo mejor de ti.
**Key Responsibilities:****Lidera la investigación de problemas de producto o sistema** , comprende los mecanismos causales y recomienda las acciones apropiadas.
Brinda soporte al proceso de análisis de fallas para modos de falla comunes (por ejemplo: PIR, CCR, HTD, TSR).
Documenta de manera clara y concisa los resultados de las acciones de diagnóstico y reparación en la base de datos correspondiente.
**Gestiona el conocimiento** compartiendo la experiencia y los aprendimientos adquiridos con otros equipos a través del Sistema de Gestión del Conocimiento (KMS), tickets de Quick Serve Online (QSOL), capacitaciones, entre otros medios.Actúa como **recurso de soporte técnico experto en sitio** cuando es requerido.
Proporciona aportes técnicos para discusiones y decisiones relacionadas con políticas.
Mantiene una comunicación efectiva para asegurar que los territorios estén bien informados y coordina reuniones periódicas entre equipos, funciones y grupos de clientes.Investiga problemas emergentes, así como incidencias de producto o proceso en campo, y desarrolla soluciones técnicas sólidas y efectivas.
Colabora en campañas de acciones de campo y en programas de atención temprana del producto (Infant Care/VPI) cuando sea necesario y esté disponible.Promueve la **seguridad como prioridad en todas las actividades** , con el objetivo de lograr una vida libre de lesiones.
Orienta a técnicos con menos experiencia en temas técnicos y resolución de problemas para brindar un soporte más eficiente a los clientes.Proporciona sel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment.
Learn more about Syneos Health.Tasks, duties, and responsibilities as listed in this job description are not exhaustive.
The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.
Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.
The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.
Further,



nothing contained herein should be construed to create an employment contract.
Occasionally, required skills/experiences for jobs are expressed in brief terms.
Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.
The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.SummaryExpansion of team to support model evolution in FSP.DescriptionDirector, FSP (Customer Intelligence) - UK remote.Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success.
We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals.
We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.Discover what your 25,000 future colleagues already know:Why Syneos HealthWe are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.We are committed to building an inclusive culture – where you can authentically be yourself.




Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.We are continuously building the company we all want to work for and our customers want to work with.
Why?
Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.Job ResponsibilitiesExperience in building strategy to support customers through model evolution.Experience supporting/writing proposals.Deep understanding of operations and operational strategy.Able to take a customer "ask" and make it more than what is requested.
Ask questions and dig deeper to understand potential value.Understands constraints and roadblocks to establish recommendations.Experience working through transitions.Experience building a strategic value proposition.Experience building new partnership models.Experience across FSP and FSO.Driving Excellence in FSP Solutions.Know the broader pharma/biotech landscape and understand questions to ask.Able to translate the successes of Delivery to customers.Experience with commercial offerings, building rates.Project Managemn al cliente y enfoque en la satisfacción del cliente.
- Comunicación efectiva con diferentes audiencias técnicas y no técnicas.
- Colaboración y trabajo en equipo.
- Resiliencia frente a situaciones complejas o de presión.
- Capacidad para gestionar información compleja y resolver problemas de manera estructurada.
- Orientación a resultados.
- Proactividad e iniciativa.
- Capacidad analítica y pensamiento crítico.
- Administración eficiente de recursos.
- Adaptabilidad y aprendizaje continuo.
- Valorar y respetar diferentes perspectivas y culturas.
- Compromiso con la seguridad y la calidad.
- Organización y administración efectiva del tiempo.
- Responsabilidad y compromiso competente.
**Educación/Experiencia:**- Título universitario en Ingeniería Mecánica, Electromecánica, Industrial, Electrónica o carreras afines.
- Experiencia laboral relevante de nivel inicial a intermedio en soporte técnico, ingeniería de servicio, confiabilidad o áreas relacionadas.
- Experiencia previa en funciones técnicas orientadas al cliente será considerada una ventaja.
- La posición puede requerir autorizaciones o licencias asociadas a regulaciones de exportación o cumplimiento normativo.
**Job** Service**Organization** Cummins Inc.
**Role Category** On-site with Flexibility**Job Type** Exempt - Entry Level**ReqID****Relocation Package** No**100% On-Site** No
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