Strategy & Consulting | Digital Customer Experience Consultant/Analyst - Automotive & Mobility (Neuquén)

Strategy & Consulting | Digital Customer Experience Consultant/Analyst - Automotive & Mobility (Neuquén)

28 oct
|
1300 ACCENTURE SRL
|
Neuquén

28 oct

1300 ACCENTURE SRL

Neuquén

In Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth.
As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges.Work with purpose.
Make your vision come true.
Transform the world's leading organizations by solving the most complex challenges they face.
Design and execute innovative business solutions that improve the way the world works and lives.Work at the heart of the finest global Automotive and Mobility organizations where you will collaborate on innovative projects bringing your knowledge and creativity.Make change happen by integrating skills and experience in strategy, consulting, digital, technology and operations.How will your everyday be?
Participate in large global programs which help Automotive and Mobility clients (mainly in North America) design and implement new business processes, organization capabilities and digitally enabled solutions to provide them with the necessary strategies and tools to position their organizations for high performance.
Work as a part of a multi-disciplinary integral team on defining solutions for complex projects (e.g. e-commerce, Digital Transformation, Dealer Management, Parts & Service Operations, CRM) for large OEMs, OESs and Dealer Channels.We are looking for people who are eager to learn and love working in a dynamic environment with an amazing culture.
We have many open projects to work for Automotive Global companies where we need different capabilities for our clients.A unique workplace.
Discover the benefits we have for you!
Credits at PedidosYaHealth insurance - Swiss MedicalConnectivity and Electricity ServicesGym VIP PassDays off from the first year of serviceFlexible holidaysFlexible Work ShiftBonus in Higher Education certificationsDay off on your BirthdayBonusPaternity & Extended Maternity LeaveDaycare reimbursementmore benefitsWe have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza!
And if you're located in other provinces, our positions are remote, so you can work from home!
IF YOUR PROFILE MATCHES THESE REQUIREMENTS:Candidate should have, as minimum, 3-5 years of experience working in Automotive/Mobility companies, or have experience in projects related to this industry.Areas of experience: Marketing, Sales and/or Aftersales in the Automotive & Mobility Industry.Project Management skills: Experience in project management, either in companies or consulting firms.Omnichannel digital experience: Have experience working with digital channels either in automotive, mobility or an E-commerce companyWe will be glad to interview you if you have deep experience in one or more of the following capabilities:CRM:



Understanding and experience in CRM programs, initiatives and Kpis.
Deep experience in CRM tools such as Salesforce (priority), Dynamics 365, or others.
Experience in tools implementations for dealers/ customers.
Experience in loyalty programs implementation: Strategy, design, implementation and results tracking.ANALYTICS: Deep knowledge and experience in analytical tools (GA, BI, etc).
Experience in creating dashboards, analyzing indicators, and presenting results.PERFORMANCE MARKETING: Digital Marketing Specialist: SEO/SEM/CRO: Convertion rate optimization.
Facebook Ads, Google Ads.
Experience in digital Marketing campaigns with high impacts on results (Life Cycle Value, ROI, Sales and leads acceleration)CX: Deep experience in understanting customer/ dealer experience.
Indicators tracking (NPS/CSAT) and Tools management.
Advanced in customer journey development: discovery, assembly, tools management and presentation.Web-sites/Apps: UX research, diaptimized processes and systems, ensuring seamless integration between the business model and technology.Client & Stakeholder Management: Manage client relationships and drive cross-functional alignment, acting as the key link between technical teams and business stakeholders.Continuous Improvement: Identify improvement areas within banking operations and drive the implementation of innovative technological solutions.A Unique Workplace - Discover the Benefits We Have for YouPedidosYa creditsSwiss Medical health insurance - fully covered for you and your immediate familyConnectivity and electricity reimbursementVIP Gym Pass - 100% coveredDays off starting from your first year of serviceFlexible holidaysFlexible work shiftsBonus for higher education certificationsDay off on your birthdayPerformance bonusesExtended maternity & paternity leaveDaycare reimbursementAnd many moreWe have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza!
And if you're located in other provinces, our positions are remote, so you can work from home!
If your profile matches these requirementsMandatory RequirementsIndustry Experience: +2 years of proven experience as a Business Analyst, Product Owner, Project Manager, or similar roles within technology consulting, analytics, payments, banking, or financial services companies.Payments Expertise: Strong background in Payments, with a mandatory understanding of Issuing and/or Acquiring businesses.Education: Graduates or advanced students in relevant careers.Language: Advanced English proficiency (both oral and written).




Desirable QualificationsBanking Knowledge: In-depth knowledge of one or more banking areas.Agile Frameworks: Experience working on agile learning projects within a fast-paced environment.Messaging Standards: Knowledge of common Messaging Standards (SWIFT MT / ISO*****).
Transaction Platforms: Familiarity with Transaction Processing Platforms (Global Pay Plus, EPP, SWIFT AMH, Clear2Pay, VolpayHub).
Financial Platforms: Knowledge of platforms such as Loan IQ, Volante, nCino, Murex, or Calypso.Stakeholder Engagement: Proficiency in Client Management and inter-team, cross-functional stakeholder engagement.And you care working in an environment where priority isTruly Human: Benefit from home office flexibility, comprehensive medical plans, corporate discounts, extended leave policies (maternity, paternity, adoption), and daycare reimbursement.Networking: Gain privileged access to our worldwide network of professionals, collaborating directly with leading international clients.Vanguard: We invest constantly in your growth, ensuring continuous training in new technologies and cutting-edge work methodologies.At Accenture, equality drives innovationDid you know that Accenture was chosen as the most diverse and inclusive company in the world?
We believe that the workforce of the future is an equal workforce for everyone.
All decisions related to the recruitment and selection process will be made without any distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or union opinion, nationality, socioeconomic background, or any other characteristic protected under applicable law, that could result in the nullification or impairment of equal opportunity or treatment among candidates.About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capaons are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive.
Explore your next step at Accenture Belong.
Grow.
Thrive.
Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.
Wo rld.
Explore your next step at Accenture
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📌 Strategy & Consulting | Digital Customer Experience Consultant/Analyst - Automotive & Mobility (Neuquén)
🏢 1300 ACCENTURE SRL
📍 Neuquén

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