Technical Project Manager - Data Center (Remote)Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical questionProjects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full pictureTickets get lost between technical and commercial teams — this role closes that gapWe are scaling and need a manager who can build process while staying hands-on with clientsKey ResponsibilitiesClient OwnershipAct as the primary technical point of contact for assigned client accounts throughout the project lifecycleLead client onboarding, scoping calls, and technical review meetingsTranslate client requirements into actionable work orders and internal ticketsManage SLA commitments, report on delivery status,



and handle escalations directly — without requiring handoffsBuild long-term relationships that reduce churn and increase account expansionProject & Ticket ManagementOwn the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platformCreate, assign, prioritize, and close tickets with clear documentation at every stageTrack multi-workstream projects across planning, procurement, deployment, and sign-offIdentify blockers early and coordinate cross-functional resolurld problems.
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📌 Datacenter Project Lead - Technical Client Owner (Santa Fe)
🏢 VyOS EMEA Operations
📍 Santa Fe