Customer Service Representative - Remote
Department: Customer ExperienceEmployment Type: Full-TimeWork Arrangement: RemoteReports To: Customer Service Manager
Customer Service Representative
Department: Customer ExperienceEmployment Type: Full-TimeWork Arrangement: RemoteReports To: Customer Service Manager
About the Role
We are looking for a friendly, professional, and customer-focused Customer Service Representative to join ouhe infrastructure stack.
Experience responding to production incidents and participating in root-cause analysis and postmortems.
Demonstrated experience making infrastructure design and architecture decisions, rather than primarily executing runbooks or operating systems designed by others.
Ability to take ownership of infrastructure problems from initial investigation through resolution and long-term remediation.
Comfortable working independently in a highly technical, hands-on individual contributor role.




Experience operating blockchain nodes, validators, sequencers, or other Web3 infrastructure in production.
Nice to Have
Experience supporting stateful and distributed blockchain workloads where availability, data integrity, and failure recovery are critical.
Experience operating infrastructure at significant scale.
Experience with KVM/QEMU or similar virtualization technologies.
Experience working across both public cloud and privately operated infrastructure.
Experience designing infrastructure for high-performance or storage-intensive workloads.
Experience in startup or other fast-moving engineering environments.
Blockchain experience is valuable, but deep infrastructure engineering experience is more important than previous Web3 experience.
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