Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long‐term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket liomfortable using both languages professionally - you'll use both languages every day on the job.
You must be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work.
The work is at times intense: we handle important - in some cases, life-or-death - matters for clients, sometimes on compressed timelines, and we're serious about promoting a culture of excellence in all that we do.
If you can handle that and want to do work that genuinely matters, you'll find this job to be deeply satisfying.
Our work changes lives.
Our team takes real pride in helping immigrants find safety, stability, and freedom.
Working here also means building skills that will serve you throughout your career, as we prioritize training and professional development.
This role is open to candidates located in Argentina.
What You'll Do
Your day-to-day responsibilities will vary based on the firm's needs, but will include a combination of the following:
Work closely with attorneys, paralegals, and other staff in serving clients
Serve as the firm's main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
Return phone calls and reply to emails from clients and potential clients
Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted
Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
Work with clients to ensure they perform tasks designated for them in developing their cases
Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
Proactively manage cases to ensure deadlines are met
Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
Compile and submit filings to immigration agencies
Perform administrative tasks as assigned
Contribute to the development and improvement of company protocols and processes
Requirements
Who You Are
We're looking for professionals who combine a strong work ethic with genuine commitment to our mission.
The adecuado candidate brings:
Experience preparing immigration applications is preferred but not required
Commitment to the firm's mission of helping immigrants secure their future in the United States through asylum
Fluent in Spanish and English
Tech-focused skills and eagerness to learn new online systems and procedures
Outstanding communication and interpersonal skills
Empathetic and able to communicate with clients who are under significant stress
Works well under pressure
Organized, detail-oriented, and able to perform at a high level with minimal supervision
Able to keep track of tasks and meet deadlines
Benefits
What We Offer
This position offers a monthly gross salary of USD 1,400, commensurate with experience and qualifications.
Week between Christmas and New Year's — office closed fully paid
Your country's national public holidays off (paid) - your paid national holidays follow your own country's calendar
Comprehensive training program — we invest in bringing you up to speed on our systems and best practices
Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise
Career advancement paths — we promote from within and create opportunities
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
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📌 Remote Software Project Leader | Agile Delivery & Growth (Santa Fe)
🏢 Voxidea
📍 Santa Fe