About Darkroom
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow.
Founded in ****, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow , a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology.
This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms.
Every engagement feeds into our proprietary data infrastructure, enabling a continuous feecases when needed and document all interactions clearly.
Requirements
Exceptional organizational skills—this is non-negotiable.
You'll juggle multiple accounts, dates, and follow-ups every day.
Advanced written and spoken English proficiency is required.
Since this role demands strong English communication skills, CVs submitted in Spanish or any other language will not be considered.
Previous experience in sales, collections,



account management, customer retention, or another customer-facing role where achieving outcomes through conversation was essential.
Comfortable and confident on the phone—you don't avoid difficult conversations and know how to keep discussions productive.
Strong communication and persuasion skills, with the ability to build trust and confidently ask for commitment.
Strong attention to detail regarding numbers and payment records.
Empathetic and patient communicator—our authors are creatives, not finance experts.
Self-driven and proactive—you follow up without being reminded.
Nice to have
Previous experience in sales, collections, accounts receivable, customer support, or a similar role.
Experience working with payment plans, renewals, retention, or consultative sales.
Familiarity with Salesforce, Metorik, WordPress, and ClickUp.
Ability to thrive in a fast-paced, ever-changing environment where priorities can shift quickly.
Benefits
Remote work with a adaptable schedule.
A friendly and collaborative international team.
Opportunities for professional growth and training.
The chance to make a direct impact on customer satisfaction.
Be part of a company that helps authors bring their stories to life.
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