Nautas busca un Gerente General para dirigir el área de Obras e Ingeniería en Río Cuarto, con foco en rentabilidad y crecimiento sostenido.
Liderarás la definición de la estrategia, supervisión de obras y desarrollo de relaciones comerciales fundamental a nivel nacional.Se valorará experiencia en empresas de ingeniería/infraericing strategy, occupancy optimization, listing quality, rejection rate management, and platform best practices using both data and platform knowledge.
• Monitor host and property performance using PadSplit's data tools, identifying risks and opportunities before they become problems.
NEW HOST ACTIVATION • Lead an intro call for every new host in your portfolio, establishing the relationship and setting expectations from day one.
• Guide new hosts from the beginning, covering pricing, room standards, rejection rate drivers, and mission-critical success requirements.
• Prepare hosts for their first members: responsiveness standards, room readiness expectations, and move-in experience requirements.
• Educate new hosts on member outcome drivers including safety compliance, pricing discipline, and platform behaviors that directly improve member, host and company outcomes.
ISSUE RESOLUTION AND ESCALATION • Navigate complex, nuanced host situations that require investigation, sound judgment, and fair resolution.
• Escalate and coordinate resolution of issues that require cross-functional support, working with member support, trust and safety, payments, and legal teams where appropriate.
• Manage emotionally charged conversations with empathy, composure, and directness, holding firm on policy while maintaining the relationship.
• Document ticket details and resolutions accurately, maintaining clear records across all host interactions.
• Identify patterns in host concerns and flag systemic issues to inform process, policy, or product improvements.
TEAM AND PROGRAM DEVELOPMENT • Contribute to the development of scalable playbooks, talk tracks, macro responses,



and best practices as this function matures.
• Participate in weekly team syncs to share what is working, surface friction points, and iterate on the program in real time.
Here's What You'll Need to Be Successful: • Account Management or Customer Success Background: 3+ years of account management, customer success, or high-touch client relationship experience.
Background in real estate, property management, hospitality, or a platform-based marketplace is strongly preferred.
• Platform and Policy Fluency: Ability and willingness to develop deep working knowledge of PadSplit's product, fee structures, and policies, and to use that knowledge in live host conversations.
• Proactive Portfolio Management: Proven ability to manage a large book of relationships with a proactive, not reactive, approach.
You spot the problem before the host calls.
• Data-Driven Communication: Comfortable using data to tell a story and drive a conversation.
You can translate performance metrics into clear, actionable guidance a host can act on today.
• Critical Thinking and Sound Judgment: Ability to analyze incomplete or conflicting information, apply policies thoughtfully in nuanced scenarios, and arrive at fair, defensible decisions.
• Empathetic Directness: Skill in balancing compassion with clarity, especially when delivering difficult or unpopular outcomes.
You hold firm on policy while making the host feel heard.
• Strong Communication: Clear, confident written and verbal communication tailored to diverse audiences.
You build trust quickly and handle difficult conversations without escalating unnecessarily.
• Organization and Follow-Through:



Highly organized with the ability to prioritize across a large portfolio without dropping the ball on high-value or high-risk relationships.
• Mission Alignment: Genuine belief in PadSplit's mission and an understanding of what it means to operate in the affordable housing space.
• Growth Mindset: Motivated by the idea of building something new and improving it as you go.
This function is being built from the ground up and you will help shape it.
The Interview Process: • Your application will be reviewed for possible next steps by a real human being from the PeopleOps team.
• If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the next stage is video interview and meeting with our Host Experience, Team Lead for about thirty (30) minutes where the candidate will participate a live case interview.
• If warranted, the final step would be a video interview with our Manager of Host Experience for thirty minutes (30).
In this round, a candidate will participate a live logic and competency assessment.
• If warranted, we move to offer!
Compensation Compensation is based on the role's scope, national market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals.
In addition to salary, there is a variable compensation component based on performance.
Additional Information Notice to Applicants: PadSplit participates in E-Verify.
All new employees are required to complete an I-9 form and be authorized to work in the United States.
Employment is contingent upon successful completion of the E-Verify process.
PadSplit is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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📌 Gerente General De Obras E Ingeniería: Estrategia Y Resultados (Mendoza)
🏢 Coinscapture
📍 Mendoza