Job DescriptionIdentifies opportunities for others to replace or upgrade server components.
Validates cabling, checking network environment build and connectivity is established.
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.ResponsibilitiesKey ResponsibilitiesDatacenter Services Operations-Break/Fix and Hardware Maintenance:Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.Datacenter Services Operations-Network Configuration, Installation, and Augmentation:Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.Safety and Compliance-Safety, Security,



Compliance, and Documentation:Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.Continuous Improvement:Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.Identifies repeating problems or trends, escalating issues to senierse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.
From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it.
If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Overall 10 Best Places to Work | HotelTechAwards *****) Top 10 People's Choice *****) Remote First,



Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra-long weekend every month Fully Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of InclusionCloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our integral team!
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Cloudbeds is committed to the full inclusion of all qualified individuals.
As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.
We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply.
If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at ************** or via email at ****** .
Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds.
Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited.
Cloudbeds does not accept unsolicited resumes or applications from agencies.
Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location.
Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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