# Host Account Manager - Emerging ProductPadSplitOn-siteArgentinaCustomer Support & SuccessPosted Sep 27, ****The Role We Need • PadSplit is hiring a Host Account Manager of Emerging • Products to serve as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts.
This is a newly created role at the heart of our Host • Success model, designed to shift how we support all hosts from reactive problem-solving to proactive, relationship-driven account management.
You will own the full host relationship from activation through long-term retention.
But owning the relationship means more than managing check-ins and reviewing dashboards.
It means being a trusted partner and the person your hosts call when something goes wrong, someone who knows the platform, the policies, and the fee structures well enough to provide clear answers on the spot.
You will be measured on the outcomes that st with key clients.
You won't find someone at Palo Alto Networks who isn't committed to your success – everyone pitches in to assist when it comes to solutions selling, learning, and development.
As a member of our Systems Engineering team, you are motivated by a solutions‐focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.Job SummaryThe Solutions Consultant is the evolution of the traditional Sales Engineering role, providing technical leadership and expertise to guide customers on their security transformation journey.
You will play a key role in defining technical solutions that secure a customer's key business imperatives, evangelize our industry leadership across on‐prem, cloud, and security operations, and ensure customers realize the full value of their investment with Palo Alto Networks.Key ResponsibilitiesMeet and exceed sales quotas by developing and executing strategic, technical account plans that feature cross‐platform solutions.Understand key customer business requirements to position, demonstrate, and create high‐level designs for Palo Alto Networks portfolio solutions.Drive customer adoption of the Palo Alto Networks platform, building relationships to help them achieve increased productivity, operational efficiency, and security efficacy.Lead discovery sessions to understand and articulate the key technical, operational, and commercial challenges of prospects and customers.Proactively collaborate with Professional Services, Customer Success, and specialist teams to ensure a cohesive strategy for customer implementation and solution adoption.Lead successful technical validation efforts using best practices to secure the technical win in assigned opportunities.Analyze the competitive landscape to effectively differentiate Palo Alto Networks' leadership and value proposition.Simplify complex ideas and influence various audiences through effective presentations, customer‐specific demos, and technical workshops.Required Qualifications3+ years of experience in a pre‐sales or sales engineering role.Demonstrated expertise in at least one of the following domains: Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint,



or SASE.Proven experience creating and delivering impactful technical presentations, workshops, and technical validation engagements.Experience selling, designing, implementing, or managing solutions in one or more of the following areas: Network Security, SASE, SaaS, CNAPP, and/or SOC Transformation Technologies.Ability to travel to support in‐person customer meetings as required for the role.Preferred QualificationsExperience delivering cybersecurity solutions that solve technical challenges and influence new business initiatives.Experience influencing and gaining buy‐in from key technical and business stakeholders.Familiarity with complex sales cycles involving long sales processes, multiple buying centers, and multi‐product solutions.Experience partnering with post‐sales functions like Customer Support or Professional Services to ensure successful solution adoption.Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo.
It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability.
If you require assistance or accommodation due to a disability or special need, please contact us at ****** Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, fair resolution.
• Escalate and coordinate resolution of issues that require cross-functional support, working with member support, trust and safety, payments, and legal teams where appropriate.
• Manage emotionally charged conversations with empathy, composure, and directness, holding firm on policy while maintaining the relationship.
• Document ticket details and resolutions accurately, maintaining clear records across all host interactions.
• Identify patterns in host concerns and flag systemic issues to inform process, policy, or product improvements.
TEAM AND PROGRAM DEVELOPMENT • Contribute to the development of scalable playbooks, talk tracks, macro responses, and best practices as this function matures.
• Participate in weekly team syncs to share what is working, surface friction points, and iterate on the program in real time.
Here's What You'll Need to Be Successful: • Account Management or Customer Success Background: 3+ years of account management, customer success, or high-touch client relationship experience.
Background in real estate, property management, hospitality,



or a platform-based marketplace is strongly preferred.
• Platform and Policy Fluency: Ability and willingness to develop deep working knowledge of PadSplit's product, fee structures, and policies, and to use that knowledge in live host conversations.
• Proactive Portfolio Management: Proven ability to manage a large book of relationships with a proactive, not reactive, approach.
You spot the problem before the host calls.
• Data-Driven Communication: Comfortable using data to tell a story and drive a conversation.
You can translate performance metrics into clear, actionable guidance a host can act on today.
• Critical Thinking and Sound Judgment: Ability to analyze incomplete or conflicting information, apply policies thoughtfully in nuanced scenarios, and arrive at fair, defensible decisions.
• Empathetic Directness: Skill in balancing compassion with clarity, especially when delivering difficult or unpopular outcomes.
You hold firm on policy while making the host feel heard.
• Strong Communication: Clear, confident written and verbal communication tailored to diverse audiences.
You build trust quickly and handle difficult conversations without escalating unnecessarily.
• Organization and Follow-Through: Highly organized with the ability to prioritize across a large portfolio without dropping the ball on high-value or high-risk relationships.
• Mission Alignment: Genuine belief in PadSplit's mission and an understanding of what it means to operate in the affordable housing space.
• Growth Mindset: Motivated by the idea of building something new and improving it as you go.
This function is being built from the ground up and you will help shape it.
The Interview Process: • Your application will be reviewed for possible next steps by a real human being from the PeopleOps team.
• If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the next stage is video interview and meeting with our Host Experience, Team Lead for about thirty (30) minutes where the candidate will participate a live case interview.
• If warranted, the final step would be a video interview with our Manager of Host Experience for thirty minutes (30).
In this round, a candidate will participate a live logic and competency assessment.
• If warranted, we move to offer!
Compensation Compensation is based on the role's scope, national market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals.
In addition to salary, there is a variable compensation component based on performance.
Additional Information Notice to Applicants: PadSplit participates in E-Verify.
All new employees are required to complete an I-9 form and be authorized to work in the United States.
Employment is contingent upon successful completion of the E-Verify process.
PadSplit is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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📌 Host Account Manager - Emerging Product (Buenos Aires)
🏢 Coinscapture
📍 Buenos Aires