Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.
At Spines, we're rebuilding publishing for a new era: powered by technology and built around the author.
Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format and in multiple languages.
The tools we're developing make a complex process simple, scalable, and author-first.
Our mission is to make professional publishing possible for everyone, so no great story goes unheard.
We're growing a team of people who want to shape the future of publishing, driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.
Ready to build what comes next and rewrite the future for creators around the world?
Job Overview
We are looking for a proactive, empathetic, and results-driven Finance Customer Support Specialist to join our team.
This role is adecuado for someone who enjoys helping people while also feeling comfortable having payment conversations and guiding customers toward a positive outcome.
Success in this position requires someone who is naturally persuasive without being pushy.
You'll spend a significant portion of your day speaking with authors, understanding their situations, overcoming objections when appropriate, and helping them complete outstanding payments.
While this is not a traditional sales role, many of the same skills apply: active listening, confidence on the phone, relationship building, and the ability to guide conversations toward a successful resolution.




You'll handle both outbound and incoming calls, follow up on payment commitments, and own a personal caseload of author accounts in active billing stages.
Strong organizational skills are essential—you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability for every open case.
Key Responsibilities
Contact authors with outstanding payments via phone, email, and SMS, helping them complete their payments.
Build rapport with authors, understand their concerns, and confidently guide conversations toward payment resolutions.
Handle objections professionally and help authors identify payment solutions that work for their circumstances.
Listen actively, understand each author's situation, and help find the best path to resolution.
Log commitments and schedule follow-ups with precision—nothing falls through the cracks.
Manage a personal pipeline of open cases with full accountability.
Keep payment records accurate and up to date.
Escalate cases when needed and document all interactions clearly.
Requirements
Exceptional organizational skills—this is non-negotiable.
You'll juggle multiple accounts, dates, and follow-ups every day.
Advanced written and spoken English proficerar.
Ven, trae tu yo auténtico y crea un mejor mañana con nosotros.Es nuestro compromiso proteger el medio ambiente, mejorar y fomentar la salud de nuestros equipos y asegurar que todas las actividades que realizamos se ejecuten en entornos y condiciones seguras.
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