# Host Account Manager - Emerging ProductPadSplitOn-siteArgentinaCustomer Support & SuccessPosted Sep 27, ****The Role We Need • PadSplit is hiring a Host Account Manager of Emerging • Products to serve as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts.
This is a newly created role at the heart of our Host • Success model, designed to shift how we support all hosts from reactive problem-solving to proactive, relationship-driven account management.
You will own the full host relationship from activation through long-term retention.
But owning the relationship means more than managing check-ins and reviewing dashboards.
It means being a trusted partner and the person your hosts call when something goes wrong, someone who knows the platform, the policies, and the fee structures well enough to provide clear answers on the spot.
You will be measured on the outcomes that matter most: your response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention.
This role is critical to ensuring every host in your book of business has what they need to thrive on the platform, and that they feel it.
The Person We Are Looking For We are looking for a relationship-first operator who leads with data, follows through with hustle, and knows the product, policies, and PadSplit member outcomes well enough to earn a host's trust in the first conversation.
You are proactive by nature, the kind of person who spots a problem in a dashboard before a host ever has to call about it.
You are also comfortable in the reactive moments: a confused host on the phone about a payout deduction, a complex situation involving a member that requires judgment and empathy in equal measure, a policy question that does not have a clean answer.
You handle those moments with the same professionalism you bring to your scheduled portfolio reviews.




You understand that being a trusted partner requires genuine knowledge.
You do not escalate everything, and you do not guess.
You build the platform and policy fluency to be the person who actually resolves the issue, and you know when escalation is the right call.
You believe in PadSplit's mission and understand what it means to work in the affordable housing space, where the stakes for both hosts and members are real.
Here's What You'll Do Day-to-Day: ACCOUNT MANAGEMENT AND RELATIONSHIP OWNERSHIP • Own and manage a dedicated portfolio of PadSplit hosts, serving as their primary named point of contact for support ticket escalatioprotected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Cloudbeds is committed to the full inclusion of all qualified individuals.
As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.
We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply.
If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at ************** or via email at ****** .
Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds.
Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited.
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📌 Host Account Manager - Emerging Product (Mendoza)
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📍 Mendoza