Overview
The project manager II has the overall responsibility for the successful initiation, planning, execution, monitoring, controlling and closure of assigned clinical trials.
The project manager II oversees and coordinates study resources to ensure compliance with the study budget, project scope and timelines and in accordance with applicable standard operating procedures (SOPs), good clinical practices, regulatory and study-specific requirements.
Project Manager II acts as the main line of communication to relevant stakeholders and provides input to feasibility, study design, budget development and ensures progress reporting (resources, budget and timeline).
This role will be perfect for you if:
You wanal skills are essential—you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability for every open case.
Key Responsibilities
Contact authors with outstanding payments via phone, email, and SMS, helping them complete their payments.
Build rapport with authors, understand their concerns, and confidently guide conversations toward payment resolutions.
Handle objections professionally and help authors identify payment solutions that work for their circumstances.
Listen actively, understand each author's situation, and help find the best path to resolution.
Log commitments and schedule follow-ups with precision—nothing falls through the cracks.
Manage a personal pipeline of open cases with full accountability.
Keep payment records accurate and up to date.
Escalate cases when needed and document all interactions clearly.
Requirements
Exceptional organizational skills—this is non-negotiable.
You'll juggle multiple accounts, dates, and follow-ups every day.
Advanced written and spoken English proficiency is required.
Since this role demands strong English communication skills, CVs submitted in Spanish or any other language will not be considered.
Previous experience in sales, collections, account management, customer retention, or another customer-facing role where achieving outcomes through conversation was essential.
Comfortable and confident on the phone—you don't avoid difficult conversations and know how to keep discussions productive.
Strong communication and persuasion skills, with the ability to build trust and confidently ask for commitment.
Strong attention to detail regarding numbers and payment records.
Empathetic and patient communicator—our authors are creatives, not finance experts.
Self-driven and proactive—you follow up without being reminded.
Nice to have
Previous experience in sales, collections, accounts receivable, customer support, or a similar role.
Experience working with payment plans, renewals, retention, or consultative sales.
Familiarity with Salesforce, Metorik, WordPress, and ClickUp.
Ability to thrive in a fast-paced, ever-changing environment where priorities can shift quickly.
Benefits
Remote work with a versátil schedule.
A friendly and collaborative international team.
Opportunities for professional growth and training.
The chance to make a direct impact on customer satisfaction.
Be part of a company that helps authors bring their stories to life.
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