Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships.
IIf you bring better tickets or want to build one, we are open to explore buy vs build.
Run weekly backlog grooming with engineering leads and external build partners, and publish what moved up, what moved down, and what was cut, with the reason.
Trace every ticket to a quarterly rock or roadmap item, and challenge work that cannot be traced.
Keep Jira and Asana data clean enough to feed the leadership scorecard: sprint completion, bug pipeline, and cycle time.
Protect the quarter from scope creep: split mid-cycle requirements into phases and make the tradeoff explicit to stakeholders.
Raising the Bar Across the Teams
Coach the operations and platform leaders who carry product responsibility: turn ideas into scoped, phased requirements, and quarterly rocks into measurable milestones that are clearly on or off track.
Build and roll out a lightweight UJV product playbook: problem brief and requirements template, acceptance criteria standards, a shared prioritization framework (impact, effort, confidence), and a release and adoption checklist.
Teach AI product craft: prototyping with AI tools inside our shared setup, and designing evals (accuracy, guardrails, business impact) before AI output is trusted in production.
Run regular product reviews or office hours where any leader can bring an idea and leave with a scoped, prioritized next step.
Measure your impact by the team's output: fewer tickets bounced back for clarification, less rework,



and more rocks landing on scope.
Qualifications
5+ years in product management, with at least 3 years owning a transactional e-commerce or two-sided marketplace product: search-to-purchase funnels, checkout and booking flows, supply onboarding, and conversion.
Travel experience is a plus, not a substitute.
Proven experience running both discovery (new products) and delivery (existing products and teams).
Hands‐on AI fluency: you prototype with tools such as Lovable, Cursor, or Claude and use AI daily for research and documentation.
Strong analytical skills: product analytics, SQL, and event instrumentation for funnels and conversion.
Working API literacy to write specs against booking and inventory APIs, plus comfort with Jira, Asana, or Linear and Figma.
Sound product judgment, an ownership mindset, and rigor at speed: you can say no, act without perfect requirements, and keep a high bar before anything ships.
Track record of making the people around you better at product work, with or without direct reports, such as introducing a prioritization framework, coaching non-PMs on requirements, or building a playbook a team actually adopted.
Experience designing AI-assisted search or conversational experiences.
Near‐native English proficiency.
Strongly Preferred
Experience in travel, hospitality, or travel tech (OTAs, wholesale, advisor or hotel tech), or in e-commerce and marketplace products.
Experience with advertising or sponsored placements in a marketplace, or selling to and validating with B2B partners such as hotels.
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📌 Bilingual Customer Service Pro (En/Es) - Remote Seasonal (Tandil)
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