**About NCR VOYIX**NCR Voyix Corporation (NYSE: VYX) is a leading integral provider of digital commerce solutions for the retail and restaurant industries.
NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities.
NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
**Title: SAS – Supervisor****Grade: 10****Location: Buenos Aires, Argentina****Position Summary & Key Areas of Responsibility:*** Leads support team leaders and ensures teams meets SLA standards.
* Coaches team to meet service level agreement objectives.
* Supports Manager providing key metrics, imputs, SLA results and action plans.
* Position is to guarantee the Call/Incident Management operations and/or request for escalation.
* Research and analyze operational effectiveness of assigned team(s) through interviews and metrics and provide input to management team.
* Maintains relationships with key customers.
* Adapts global processes to meet local requirements.
* Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
* Responsible to guarantee the Knowledge base process (documentation, update and relevant articles).




* Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance.
* Communicate with the Customer and the Account support teams providing key metrics and participating in Follow up meetings.
* Participate/Conduct in management, team meetings and activities.
* Conduct and participate to all applicants and employees.
We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.
At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is transforming tax compliance from a business requirement to a force for growth.
Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe.
Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos' tax and regulatory expertise and unparalleled integration with their business applications.
Learn more at sovos.com.
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📌 Help Desk Supervisor (San Miguel de Tucumán)
🏢 Sovos
📍 San Miguel de Tucumán