This position is listed on behalf of a partner company, which manages all applications and next steps.
Our partner is looking for a Head of Customer Experience based in Argentina.Join a fast-growing wellness business transforming how people connect, recharge, and experience well-being through memorable, community-driven activities.
As Head of Customer Experience, you will lead the strategy for customer satisfaction, retention, loyalty, memberships, and repeat revenue across multiple locations.
You will manage and develop a customer-facing team while building scalable processes that turn first-time visitors into loyal, long-term customers.
Combining customer-centric leadership with commercial thinking and data-driven decision-making, you will identify opportunities to improve the customer journey and drive sustainable growth.
Working cross-functionally with Marketing and Operations, you will develop personalized engagement strategies, strengthen membership performance, and optimize service delivery.
This remote opportunity offers adaptable working arrangements, professional growth, and the chance to help shape the customer experience of an ambitious, expanding wellness brand.AccountabilitiesCustomer experience and team leadership: Lead, coach, and develop a high-performing Customer Experience team, setting clear expectations and fostering a culture of accountability, empathy, and continuous improvement.Customer service excellence: Own service performance metrics, including response times, resolution rates, customer satisfaction, and service recovery.
Establish consistent service standards and training programs across locations.Scalable systems and processes: Develop efficient workflows,



standard operating procedures, and a centralized knowledge base to support consistent customer service as the business expands.Customer support channels: Improve accessibility and responsiveness across communication channels, including email, phone, live chat, and text messaging.Techernet, PhotoShop, Minitab, JMP, Statistical and other proprietary software).
Demonstrated and applied knowledge of troubleshooting quality issues.
Demonstrated and applied knowledge of root cause analysis and a proven ability to develop and implement effective corrective actions for issues as needed.
Ability to understand, comply with, and communicate the Company's quality policy.
Ability to assist with quality-related training as needed such as how to perform product audits.
Ability to coach personnel on how to thoroughly investigate process upsets and development of effective corrective action recommendations.
Ability to manage the flow of all required reports and documentation.
Ability to thrive in a fast-paced environment and deliver sustainable and superior results.
Knowledge of paper formation process (preferred).
Knowledge of industrial priming or painting processes (preferred).
What You'll Receive:
As of the date of this posting, a good faith estimate of the current pay scale for this position is $100k to $125k.




Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time.
This position qualifies for benefits and you will be eligible to participate in a bonus plan.
Compensation: competitive salary and bonus eligibility
Insurance: day-one health coverage medical, dental, vision, life insurance
Paid Time Off: vacation and company holidays
Retirement: 401(k) with 6% match
Investments: Employee Stock Purchase plan (ESP)
Work-Life Balance: parental leave, wellness programs
Purpose.
Impact.
Community: Sustainability Initiatives | James Hardie
Sobre la empresa
James Hardie
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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
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📌 Head Of Customer Experience (La Pampa)
🏢 James Hardie
📍 La Pampa