**Job Summary:**En Cummins, creemos que tu pasión es tu poder.
Impulsa tu carrera con el apoyo de un equipo integral que te empodera para dar lo mejor de ti.
**Key Responsibilities:****Lidera la investigación de problemas de producto o sistema** , comprende los mecanismos causales y recomienda las acciones apropiadas.
Brinda soporte al proceso de análisis de fallas para modos de falla comunes (por ejemplo: PIR, CCR, HTD, TSR).
Documenta de manera clara y concisa los resultados de las acciones de diagnóstico y reparación en la base de datos correspondiente.
**Gestiona el conocimiento** compartiendo la experiencia y los aprendizajes adquiridos con otros equipos a través del Sistema de Gestión del Conocimiento (KMS), tickets de Quick Serve Online (QSOL), capacitaciones, entre otros medios.Actúa como **recurso de soporte técnico experto en sitio** cuando es requerido.
Proporciona aportes técnicos para discusiones y decisiones relacionadas con políticas.
Mantiene una comunicación efectiva para asegurar que los territorios estén bien informados y coordina reuniones periódicas entre equipos, funciones y grupos de clientes.Investiga problemas emergentes, así como incidencias de producto o proceso en campo, y desarrolla soluciones técnicas sólidas y efectivas.
Colabora en campañas de acciones de campo y en programas de atención temprana del producto (Infant Care/VPI) cuando sea necesario y esté disponible.Promueve la **seguridad como prioridad en todas las actividades** , con el objetivo de lograr una vida libremap out the best strategy for your customer.
You will have technical support from solutions architects and sales engineers.
**Responsabilities:** In this role, you will work closely with current and prospective customers as a trusted digital advisor to deeply understand their outstanding company challenges and goals.
You will collaborate with customers to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations.
You will contribute to our business, as a valued member of our Ohana.
**Required Skills and Qualifications:** Demonstrated success of quota carrying, technology solution-based direct sales experience Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities.
Research and Discovery: Uncovers a prospect's current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.
Solutioning:



Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).
Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.
Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.
**Preferred Skills and Qualifications:** Excellent interpersonal and communications skills.
Sales Methodology education.
Ability to develop cases and service requirements, while crafting and leading strategic alliances.
Ability to thrive in a fast paced environment Track record of consistently achieving or surpassing quota Bachelor Degree and or equivalent experience ( based on region ) **Working at Salesforce** Working at Salesforce isn't all about selling.
It's also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs.
**Benefits & Perks** Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and moreUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI)



tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process.
Humans will always make any candidate selection and hiring decisions.
Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly?
It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – witpacidad para trabajar con equipos multifuncionales en entornos dinámicos y orientados al cliente.
**Qualifications** **and** **Competencies****Competencias:**- Orientación al cliente y enfoque en la satisfacción del cliente.
- Comunicación efectiva con diferentes audiencias técnicas y no técnicas.
- Colaboración y trabajo en equipo.
- Resiliencia frente a situaciones complejas o de presión.
- Capacidad para gestionar información compleja y resolver problemas de manera estructurada.
- Orientación a resultados.
- Proactividad e iniciativa.
- Capacidad analítica y pensamiento crítico.
- Administración eficiente de recursos.
- Adaptabilidad y aprendizaje continuo.
- Valorar y respetar diferentes perspectivas y culturas.
- Compromiso con la seguridad y la calidad.
- Organización y administración efectiva del tiempo.
- Responsabilidad y compromiso profesional.
**Educación/Experiencia:**- Título universitario en Ingeniería Mecánica, Electromecánica, Industrial, Electrónica o carreras afines.
- Experiencia laboral relevante de nivel inicial a intermedio en soporte técnico, ingeniería de servicio, confiabilidad o áreas relacionadas.
- Experiencia previa en funciones técnicas orientadas al cliente será considerada una ventaja.
- La posición puede requerir autorizaciones o licencias asociadas a regulaciones de exportación o cumplimiento normativo.
**Job** Service**Organization** Cummins Inc.
**Role Category** On-site with Flexibility**Job Type** Exempt - Entry Level**ReqID****Relocation Package** No**100% On-Site** No
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📌 Remote Dutch-Speaking Customer Support Specialist (Neuquén)
🏢 Noovy
📍 Neuquén