Overview
Quatre Recursos Humanos is looking for 2 young Brazilian Engineers, from the System / Computational / IT area.
Native Portuguese speakers to their office in Buenos Aires, Argentina.
Resumes in English should be sent to ******.
Thomson Reuters is the client, a leading source of intelligent information for businesses and professionals, serving four primary customer groups.
Position Overview
The Customer Service Executive provides 1st level Technical support for Thomson Reuters line of software and services.
Handles customer inquiries promptly, professionally and knowledgeably.
This role has a strong influence on customer satisfaction.
Handles inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products.
Maintains a clear focus on inquiry resolution and ensures that all necessary actions are taken to resolve a customer's inquiry in a timely, professional and satisfactory manner.
May respond to inquiries regarding a specific or more complex product or a specific customer depending on size or revenue tied to customer, etc.
Essential Responsibilities
Offers expert advice and help to clients over various channels, relating to the use of Thomson Reuters applications
Manages resolution processes and assumes ownership of technical queries
Ensures customers are kept up to date about the status of their query by providing effective and accurate follow-up
Continuously enhances personal and business competencies, such as product and market knowledge
Builds an extensive network throughout the company to facilitate quick and efficient resolution
Manages the customer relationship through the use of Siebel CRM




Identifies and escalates obstacles influencing timely resolution to customer requests
Maintains expected service levels in the specific group and center
Adheres to proper escalation policies keeping severity levels accurate and management awareness
Performs other assignments as requested by the manager
Aim to resolve as many calls as possible in one customer interaction
Maintains a polite, professional attitude to all clients
Strives for high satisfaction levels for LATAM clients
Required Skills and Experience
Logical approach to problem solving and analytical thinking
Excellent service skills including active listening and understanding customer needs
Ability to work under pressure
Proven team player with excellent communication and interpersonal skills
Self-motivated, proactive and driven
Good time management and organizational skills to prioritize workload
Demonstrates urgency, energy and enthusiasm
Adapts quickly to a changing environment
Language skills: Native Portuguese and English higher intermediate or advanced
Excellent IT skills
Strong knowledge in Network Technology
Knowledge of TCP/IP Protocols
Windows Operating Systems
LAN/WAN Technology
Preferred Skills and Experience
Experience with Thomson Reuters Products and business is a plus
No previous experience required, although 1 year of experience is a plus
Spanish would be a plus (not mandatory)
Education / Certifications
Degree in Technology, Systems Engineer or Communications Engineer
Salary and Benefits
Salary will be negotiated from R$ 4,000 to R$ 5,000, depending on candidate's knowledge.
Benefits: 3 vacation weeks, 3 bonuses per year and medical insurance.
Company will pay 1 month of hotel or apartment, until candidate finds his/her own place.
#J-*****-Ljbffr

📌 Closed_Engenheiros De Sistemas – Oportunidade No Exterior (Buenos Aires)
🏢 Quatre
📍 Buenos Aires