Software Asset Management Specialist | Regional LAC RoleAbout the RoleJoin WSP's global Software Asset Management team and contribute to the management of a large and complex software portfolio across Latin America and other international regions.We are looking for a Software Asset Management Specialist with hands‐on experience in software licensing and the ability to operate effectively in a high‐volume, multivendor environment.This role is part of Innovation & Technology - Infrastructure Technology & Operations and reports to the SAM Hub Leader.
You will collaborate with IT, Procurement, Finance, Engineering teams, software publishers and regional/general stakeholders to support accurate licensing decisions, timely service delivery, compliance and software optimization.WSP manages a diverse software environment involving hundreds of publishers, different licensing models and frequently changing operational priorities.
Success in this position requires technical licensing knowledge, strong attention to detail and the ability to move quickly between different requests and publisher requirements.Your ImpactAs Software Asset Management Specialist, you will:Manage software licensing requests across the full lifecycle, ensuri, S3 data‐lake operations, workflow orchestration, data quality, and downstream analytics dependencies.
Lead complex cross‐platform troubleshooting and L3 escalation, coordinating engineers when incidents span infrastructure, ingestion, orchestration, Snowflake, and Tableau.
Direct technical response during major incidents, including impact assessment, stakeholder communication, recovery strategy, root‐cause analysis, post‐incident review, and preventive actions.
Ensure that changes and releases include appropriate technical review, dependency analysis, validation, rollback planning, traceability, and coordination across affected platform components.
Define and monitor reliability indicators such as availability, ingestion success, data freshness, workflow reliability, deployment outcomes, alert quality, mean time to restore service, and recurring incident patterns.




Lead improvements in automation, observability, auto‐remediation, platform resilience, deployment safety, performance, security, capacity management, and cloud cost efficiency.
Partner with Security, Governance, Analytics, IT, and platform stakeholders to ensure least‐privilege access, secrets management, auditability, controlled changes, and appropriate handling of regulated data.
Review technical designs and high‐impact changes, challenge assumptions, document tradeoffs, and ensure solutions remain secure, scalable, and supportable within the managed‐service operating model.
Mentor Senior and Middle‐level engineers, delegate ownership effectively, improve team practices, and build consistent technical capability across the distributed team.
Maintain alignment between the LatAm and India coverage windows through clear ownership, escalation paths, operating procedures, and structured handoffs.
Participate in the senior escalation and on‐call model for critical incidents outside staffed service hours.
PERKS AND BENEFITS
Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
Exciting projects: Modern solutions with Fortune 500 and top product companies.
Flextime: Flexible schedule with remote and office options.
Requirements
6+ years of professional experience in Cloud Engineering, Platform Engineering, DevOps or Site Reliability Engineering
Deep hands‐on expertise with AWS production environments, including cloud architecture, security, networking fundamentals, access management, monitoring, capacity, and operational troubleshooting.
Advanced experience with Kubernetes and Amazon EKS,



including workload deployment, cluster and application troubleshooting, observability, scaling, upgrades, access, and reliability.
Hands‐on experience operating Argo Workflows or a comparable orchestration platform supporting production data workloads.
Strong experience with Infrastructure as Code, preferably Terraform, and with source‐controlled configuration, CI/CD, release automation, and rollback practices.
Strong experience designing and operating observability, logging, monitoring, alerting, and incident‐routing solutions for distributed production platforms.
Demonstrated ability to lead major incidents and cross‐functional troubleshooting across infrastructure, applications, data pipelines, and analytics layers.
Experience operating production platforms with defined service levels, escalation paths, runbooks, change controls, release processes, and on‐call responsibilities.
Strong working knowledge of modern data platforms, including Snowflake, S3‐based data lakes, SQL, dbt, managed ingestion tools such as Fivetran or HVR, and custom data pipelines.
Understanding of data quality, freshness, lineage, schema evolution, pipeline dependencies, backfills, and recovery procedures.
Proficiency in Python, Shell, Bash, or comparable languages for automation and operational tooling.
Ability to make well‐reasoned architecture and operational decisions, communicate tradeoffs, estimate work, identify risks, and guide teams through change.
Proven experience mentoring engineers, reviewing technical work, delegating ownership, and improving engineering processes across a distributed team.
Strong stakeholder‐management and communication skills, including the ability to collect requirements, explain technical risks, and present recommendations to client leaders.
Strong written and verbal English communication skills.
Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed senior escalation and on‐call rotation.
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