About CultureSuite CultureSuite is a product-led company building the leading digital platform for the arts, culture and entertainment sectors. Our product powers websites and digital experiences for theatres, concert halls, festivals and venues across Europe, the UK, the US and Australia. We don’t just hand over a login and wish clients luck. We design, implement and launch every client’s website with them, and then help their teams get the most from it for years afterwards. That second part is where you come in. You’ll help clients use CultureSuite with confidence: answering questions and solving problems when they need support, while helping their teams become more capable through training and practical guidance. You’ll cover North American time zones so our growing list of American and Canadian venues has knowledgeable support available during their own working day.

What you'll do
• Own client tickets from first response through resolution: solve what you can, keep clients updated in line with our SLA, and involve second-line specialists or R&D; when needed, without losing track of the issue.
• Take part in our shared 24/7 critical incident response process, including occasional out-of-hours alerts and follow-up.
• Run dashboard training sessions for new clients and refreshers for existing ones, using our standard programme.
• Help clients while they add content to their new websites, so they launch on time.
• Write and update help articles based on the questions you hear most.
• Use AI tools where helpful to solve problems, improve documentation and work more efficiently.
• Hand over to,



and pick up from, our European team each day, so nothing falls through the gap. What you'll bring
• Clear, patient explanations of technical things for non-technical people.
• A calm, friendly manner with clients who are having a bad day.
• You’re organised and comfortable working a queue with some independence.
• You like learning tools in depth and showing other people the shortcuts. Nice to have
• Experience in arts, culture or live events, especially with ticketing systems (Tessitura, Spektrix, Tixly, Ovatic and similar) or in a venue’s box office or marketing team.
• Awareness of HTML/CSS basics.
• Can speak Dutch/Spanish. This role is for you if
• You’re the person friends call when their tech misbehaves, and you don’t mind.
• A clear, kind reply to a stressed client feels like a small win.
• You enjoy learning a tool inside out, then showing others the shortcuts.
• You like working independently, knowing a team has your back across the Atlantic.
• You’re curious where this could lead: training, implementation, integrations. Why join
• Learn our platform from the ground up with a team that will train you properly.
• A range of growth paths: support,



training, implementation or integrations depending on what feels right for you.
• Work with cultural venues you want to visit. Requirements
• 1–3 years in customer support, onboarding or training for a software product.
• Hands-on experience with a helpdesk platform (Freshdesk, Zendesk, HubSpot Service or similar).
• Experience running training sessions or demos.
• Fluent in English, written and spoken.
• Based in North America/South America, with the appropriate rights to work.
• Available to during North American business hours, with a regular daily overlap with colleagues in the UK and Netherlands.
• Willing to join an incident rota, with occasional out-of-hours involvement.
• Able to travel occasionally to client sites and team meetups in North America.

What We Offer
•

Salary:
$1.3K-1.5K / month
• A small, collaborative team where your work is visible and your voice is heard
• The chance to help shape how cultural organisations connect with their audiences digitally
• Remote working, with opportunities to travel to client sites and team meetups.
• A laptop at your disposal (which can be used privately as well)
• Participation in the pension programme
• In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times

How to apply
Send us your CV and a cover letter (in English) via CharlieHR. In the letter, tell us what draws you to this role and what you’d bring to the team.

📌 Product Support (Argentina)
🏢 CultureSuite
📍 Argentina