- Job Title: Klaviyo Specialist (Email and SMS Retention)
- Time Zone: Adaptable, but must be available to attend 2-4 meetings per week at approximately 10:00 AM CET
- Hours: Full-time (40h/week)
- Candidates can be located in: LATAM, Eastern EU, Balkans. Our client is looking for an experienced Klaviyo Specialist to implement and maintain email and SMS campaigns and automated customer journeys for eCommerce brands. This role focuses on accurate technical execution, quality assurance, reliable delivery, and practical performance analysis. You’ll turn approved retention plans into working campaigns and flows, ensure everything functions correctly before launch, and provide the team with clear insights into account performance and potential delivery risks. You’ll work closely with Client Success, the designated retention lead, the Project Manager, copywriters, and designers. Client strategy and relationship ownership remain with the designated leads, while you’ll be responsible for the quality and accuracy of your own implementation. Responsibilities
- Build campaigns: Implement approved email and SMS briefs, upload supplied content, configure audiences and exclusions, test personalization, check links and tracking, and schedule campaigns only after receiving the required approval.
- Build and maintain flows: Configure welcome, browse and cart recovery, post-purchase, winback, and subscription journeys. Test triggers, filters, conditional splits, delays, and integration events against the intended customer journey.
- Perform pre-launch QA: Check desktop and mobile rendering, offers, discount codes, audiences, and flow behavior. Complete the relevant checklist, record checks, obtain approval, and flag missing inputs rather than making assumptions.
- Monitor performance: Review campaign, flow,



and deliverability reports. Investigate meaningful changes, distinguish evidence from possible causes, and communicate findings and recommended next checks to the account lead.
- Maintain account documentation: Keep ClickUp tasks, tracked time, account notes, SOPs, QA records, and implementation notes up to date. Coordinate with copywriters, designers, and the Project Manager, apply feedback, and document changes before closing assignments. Requirements
- Klaviyo implementation: Ability to build and diagnose campaign and flow logic, including conditional paths, event data, and personalization, ensuring approved plans work correctly for customers.
- Segmentation and deliverability: Ability to interpret engagement, suppression, and sending data; check list hygiene; and identify appropriate recovery steps without making unapproved changes to the agreed approach.
- Subscription customer journeys: Understanding of how orders, renewals, cancellations, and subscription statuses affect messaging. Experience with subscription brands is important. A specific knowledge gap in Skio, Recharge, or Loop can be addressed through training.
- Quality assurance and measurement: Ability to test content, links, offers, audiences, and tracking systematically. Comfortable interpreting results in context, understanding attribution limitations, and distinguishing technical faults from issues requiring further investigation.




- Multi-account execution: Ability to use SOPs, ClickUp, and clear internal notes to manage several accounts. Comfortable working with supplied copy and design while keeping risks, dependencies, and approval requirements visible.
- Reliable delivery: Ability to organize assigned tasks, meet agreed deadlines, and flag dependencies or capacity issues to the Project Manager early enough to resolve them.
- Attention to detail: Consistent use of QA checklists, documentation, and feedback corrections to maintain implementation quality.
- Analytical judgment: Ability to identify material changes, present supporting evidence, explain uncertainty, and recommend the next check without independently changing account strategy.
- Proactive communication: Willingness to clarify ambiguous briefs, raise risks early, and request priority decisions when deadlines or capacity become a concern. Success Metrics Success in this role will be evaluated against the following standards:
- Pre-release QA: Every assigned release has a completed checklist and the required approval before launch.
- Delivery reliability: Agreed deadlines are met, and threatened deadlines are recorded and escalated before they pass.
- Correction quality: Reviewer feedback is applied to subsequent comparable assignments, and recurring issues are investigated.
- Account monitoring: Reviews follow the agreed cadence, with material anomalies, supporting evidence, and next actions recorded.
- Independent account delivery: The specialist gradually takes ownership of the assigned portfolio while maintaining the quality and delivery standards above. Final numerical thresholds and account allocation will be agreed with the role’s manager during onboarding.

📌 Klaviyo Specialist (Argentina)
🏢 HireUA
📍 Argentina