Industry: Financial Services / Fintech

About the Role
We are looking for a Customer Support Specialist to join a growing fintech team supporting users across Latin America and the Philippines. You will be the first point of contact for customers who need help with their accounts, cards, transactions, and payment related issues. You will provide support through chat, email, and in app messaging, ensuring every interaction is clear, helpful, and efficient. You will also work alongside an AI support agent that handles routine inquiries, stepping in when more complex situations require human attention. Your feedback will help improve both the customer experience and the product itself. This role is adecuado for someone who enjoys solving problems, communicates with empathy, and thrives in a fast paced environment.

What You'll Do
• Provide timely, friendly, and accurate customer support across chat, email, and in app channels.
• Troubleshoot issues related to accounts, transactions, cards, payments, and potential fraud.
• Handle complex customer inquiries and escalations that require human intervention.
• Collaborate with internal teams to identify recurring issues and improve the customer experience.




• Help improve AI generated support responses by identifying gaps and suggesting improvements.
• Maintain clear and accurate records of customer interactions.
• Contribute to improving support processes and internal documentation. What We're Looking For
• Currently based in Argentina.
• Fluent in both English and Spanish, with strong written and verbal communication skills.
• At least 2 years of professional customer support experience, preferably in fintech, financial services, or consumer facing technology products.
• Hands on experience with customer support platforms such as Intercom, Zendesk, Front, or Help Scout.
• Excellent written communication skills, with the ability to explain complex topics clearly and concisely.
• Strong problem solving skills, attention to detail, and a customer first mindset.
• Comfortable working independently and handling sensitive customer situations with professionalism.
• Availability to work 40 hours per week, including every Saturday and Sunday, with two weekdays off. Some early morning shifts will be required, and schedules may evolve as the team grows.

📌 Customer Support Specialist (Córdoba)
🏢 OttoMate
📍 Córdoba