In this role, you will act as the coordinating interface for customer deliveries at Arelion, a general leader in connectivity that operates one of the world’s most reliable and extensive Internet backbones. You will hold end-to-end responsibility for the successful fulfillment of service orders.

The Service Delivery Manager owns the delivery lifecycle — ensuring high-quality execution, timely completion, and exceptional customer experience. You will collaborate with internal teams, suppliers, and customers while continuously identifying opportunities to improve processes and systems.

This position requires a proactive professional who thrives in a dynamic environment and can manage multiple deliveries simultaneously while maintaining strong stakeholder relationships.

Requirements

- - Minimum of 5+ years’ experience in Service Delivery within the telecommunications industry.

- Proven track record of successful service delivery and/or project management.

- Strong understanding of telecommunications technologies such as IP, Ethernet, Fibre, DWDM, and colocation infrastructure.

- Experience with network build and design environments.

- Field engineering background including installation, commissioning, and troubleshooting.

- Expertise in Ethernet & IP services (Layer 2, DIA, Cloud).

- Knowledge of DWDM technology and equipment; certifications are advantageous.

- Familiarity with network management systems such as Infinera (DNA) and Ciena platforms is desirable.

- Excellent analytical, organizational, documentation, presentation, and communication skills.

- Ability to work independently and collaborate across borders with cross-cultural awareness.

- Fluent English, additional languages are a plus.

- Customer-facing experience is essential.

Soft Skills

- - Strong team player with excellent interpersonal skills.

- Exceptional verbal and written communication abilities.

- Highly organized with strong planning capabilities.

- Proactive, persuasive, and solution-oriented.

- Calm under pressure with strong problem-solving skills.





- Highly motivated with the ability to manage competing priorities and meet challenging objectives.

Nice-to-haves

- - Project management certifications or formal training.

- Strong awareness of industry trends and best practices.

- Experience managing high-volume delivery environments.

- Knowledge of coding languages such as SQL, Python, or Java.

- Familiarity with agile frameworks (e.g., GitHub).

Core Responsibilities

- - Own customer deliveries end-to-end, including communication with customers, suppliers, and internal stakeholders.

- Ensure timely and accurate execution of all delivery activities and system registrations.

- Supervise orders through continuous coordination with internal units and external suppliers.

- Provide regular status updates and proactively communicate any risks or deviations.

- Follow up on internal tasks to ensure successful completion within agreed timelines.

- Coordinate field engineers throughout the delivery lifecycle, including testing and service activation.

- Lead troubleshooting efforts and escalate issues that may impact delivery milestones.

- Prepare and send delivery documentation, including collecting and storing test protocols.

- Manage procurement of local tails, cross-connects, and customer premises equipment (CPE).

- Support early life activities following service activation.

- Participate in customer meetings and support Sales with delivery-related expertise.

- Draft project plans and present them clearly to stakeholders when required.

- Define and align non-standard processes within the organization.

- Assist in reporting and effectively manage high order volumes using appropriate tools.

- Build and maintain strong relationships with assigned customers as part of a cross-functional account team.

What we offer

- - Continuous learning and career growth opportunities

- Professional training and English/Spanish language classes

- Comprehensive medical insurance

- Mental health support

- Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more

- Flexible working hours

- Inclusi

📌 Telecom Service Delivery Lead — End-to-End Execution (Buenos Aires)
🏢 Trinetix
📍 Buenos Aires