Job Category: Implementation

Job Description:

Lead and manage treasury product implementation process(s) for new and existing clients and use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.

As a Client Onboarding Associate within GCB, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our US & non US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

Own the product implementation and training experience for your assigned clients

Meet and connect with clients through WebEx, Zoom, and other collaboration technologies

Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management

Manage client and partner expectations and understanding throughout the implementation process

Exhibit ownership of implementations experience and own client satisfaction results

Work with partners in Operations and Product Management to streamline processes

Identify instances of business risk and show ownership of issues when they arise

Scope client requests and translate business requirements into detailed technical specifications for treasury services

Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository





Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities and skills

Bachelor of Science or Business Administration Degree

Language Skills other than English

An appreciation for being a 'keeper of our brand' with 1+ years of client facing work experience and a passion for delivering a consistent, stellar client and partner experience

General Treasury Product Knowledge

Ability to clearly communicate, partner and influence - leading others to a common goal

Experience in risk awareness and skills to develop and ensure quality program set ups

Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills

Strategic thinking with the ability to manage conflict and adapt to change

Demonstrated team building skills and ability to work in a team environment

Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

Preferred qualifications, capabilities and skills

Prior project management experience

PMP or other Project management Certifications

Ability to provide quantifiable management reporting

Passion for learning new operating models, technologies,



and industry trends

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our integral workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

📌 Implementations - Client Onboarding Associate (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires