Overview

Quatre Recursos Humanos is looking for 2 young Brazilian Engineers, from the System / Computational / IT area. Native Portuguese speakers to their office in Buenos Aires, Argentina. Resumes in English should be sent to Ver el correo electrónico en click.appcast.io. Thomson Reuters is the client, a leading source of intelligent information for businesses and professionals, serving four primary customer groups.

Position Overview

The Customer Service Executive provides 1st level Technical support for Thomson Reuters line of software and services. Handles customer inquiries promptly, professionally and knowledgeably. This role has a strong influence on customer satisfaction. Handles inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. Maintains a clear focus on inquiry resolution and ensures that all necessary actions are taken to resolve a customer’s inquiry in a timely, professional and satisfactory manner. May respond to inquiries regarding a specific or more complex product or a specific customer depending on size or revenue tied to customer, etc.

Essential Responsibilities

- Offers expert advice and help to clients over various channels, relating to the use of Thomson Reuters applications
- Manages resolution processes and assumes ownership of technical queries
- Ensures customers are kept up to date about the status of their query by providing effective and accurate follow-up
- Continuously enhances personal and business competencies, such as product and market knowledge
- Builds an extensive network throughout the company to facilitate quick and efficient resolution
- Manages the customer relationship through the use of Siebel CRM




- Identifies and escalates obstacles influencing timely resolution to customer requests
- Maintains expected service levels in the specific group and center
- Adheres to proper escalation policies keeping severity levels accurate and management awareness
- Performs other assignments as requested by the manager
- Aim to resolve as many calls as possible in one customer interaction
- Maintains a polite, professional attitude to all clients
- Strives for high satisfaction levels for LATAM clients

Required Skills and Experience

- Logical approach to problem solving and analytical thinking
- Excellent service skills including active listening and understanding customer needs
- Ability to work under pressure
- Proven team player with excellent communication and interpersonal skills
- Self-motivated, proactive and driven
- Good time management and organizational skills to prioritize workload
- Demonstrates urgency, energy and enthusiasm
- Adapts quickly to a changing environment
- Language skills: Native Portuguese and English higher intermediate or advanced
- Excellent IT skills
- Strong knowledge in Network Technology
- Knowledge of TCP/IP Protocols
- Windows Operating Systems
- LAN/WAN Technology

Preferred Skills and Experience

- Experience with Thomson Reuters Products and business is a plus
- No previous experience required, although 1 year of experience is a plus
- Spanish would be a plus (not mandatory)

Education / Certifications

Degree in Technology, Systems Engineer or Communications Engineer

Salary and Benefits

Salary will be negotiated from R$ 4,000 to R$ 5,000, depending on candidate’s knowledge. Benefits: 3 vacation weeks, 3 bonuses per year and medical insurance. Company will pay 1 month of hotel or apartment, until candidate finds his/her own place.

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📌 CLOSED_ENGENHEIROS DE SISTEMAS - Oportunidade no EXTERIOR (Buenos Aires)
🏢 Quatre
📍 Buenos Aires