Job Description

Where you belong

You will be the Product Owner for Business AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for People & Culture (P&C;) area, acting as the primary bridge between P&C; (Human Resources) business process experts and engineers in CPIT AI Incubation team. You would join the People & Organization Growth team – the team tasked with internal implementation of Performance & Goals, Career and Talent Development, Learning, and Skills topics and Workforce Transformation topics. You would coordinate across internal teams to ensure alignment of AI roadmap and other initiatives driven by People & Organization Growth within People Solutions. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.

- Run discovery with P&C; business stakeholders and end users to define problem statements, user personas, acceptance criteria and success metrics.

- Translate business needs into clear user stories, technical specifications and acceptance tests for engineering, platform and ML teams.

- Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.

- Coordinate cross-functional delivery in collaboration with P&C; business, CPIT AI Incubation team and SuccessFactors product teams.

- Define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.

- Champion governance, data privacy and ethical guardrails: role-based access, data handling, human-in-the-loop policies and escalation behavior.

- Orchestrate user adoption,



training and change management activities with P&C; change teams and operations owners.

- Present product status, risks and roadmap to P&C; management and cross-functional stakeholders.

- Present success stories internally and externally under the umbrella SAP runs SAP

Core responsibilities / expectations

- Drive business process transformation using agentic AI for People & Org Growth processes and board-level scenarios. This role focuses on supporting our Skills Product Owner in coordinating AI topics for Skills.

- In case of CPIT developments facilitate discovery workshops, user research, rapid prototyping and usability testing to validate assumptions and reduce delivery risk.

- Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.

- Plan and execute pilots, beta releases; partner across teams to ensure monitoring, observability and incident response.

- Ensure robust fallback behavior and human oversight for high-risk workflows.

- Provide functional domain specific data and process insights for engineering team

- Coordinate system configuration and definition of customizing activities

- Support creation and maintenance of product documentation,



playbooks, onboarding materials and stakeholder communications.

- Lead business change, user adoption of use cases, and plan rollout including communication

- Measure business value realization and usage (incl. telemetry)

- Contribute to identifying follow-up use cases and improvements

Preferred experience and skills

- Proven Product Owner experience delivering digital/AI products (3–7+ years recommended), preferably in SuccessFactors, automation or agentic AI contexts.

- Expert consulting skills in SuccessFactors. Practical knowledge of LLMs, knowledge of retrieval-augmented generation (RAG), chaining and orchestration patterns, and tool-enabled agents.

- Great communicator — able to convey technical trade-offs and business impact to leadership.

- Experience with large HR systems, especially SuccessFactors. Knowledge of HR data and workflow patterns.

- Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.

- Robust stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.

- Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.

- Change management and organizational adoption experience for AI-enabled workflows is a solid plus.

Minimum qualifications

- 5+ years of Business consulting experience

- Configuration experience and Certifications with any of the following SuccessFactors modules: Performance & Goals, Learn

📌 CFA Agentic AI Product Manager (Buenos Aires)
🏢 SAP IT Business Systeme
📍 Buenos Aires