Remoto: Teletrabajo

Technical Support Representative | SaaS Industry | 100% remote About the Opportunity We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. Serving over 5,000 licensed contractors across Florida, Ohio, and Michigan, the company is looking for a key team member in Latin America to provide technical support, guide customers through its platform, and help keep their projects moving. This is an opportunity to join a growing technology company where you will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience. What We're Looking For We're seeking a Technical Support Representative who is friendly, reliable, detail-oriented, and comfortable working with technology. The idóneo candidate has a strong analytical mindset, enjoys troubleshooting problems, and can understand how and why systems and processes work; not just follow a script. This is a primarily phone-based role where you'll assist contractors with platform navigation, technical questions, permit filings, account management, and troubleshooting. You'll also guide customers through platform features, explain workflows, and conduct demonstrations to help them understand how to use the software effectively. We're looking for someone who takes ownership, thinks critically, identifies the root cause of problems, and communicates technical information clearly to customers with different levels of technical knowledge. Key Responsibilities Handle inbound customer calls and provide professional,



timely, and solution-oriented support. Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage. Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently. Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively. Investigate problems by analyzing available information, identifying potential root causes,

Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued. Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes. Excellent attention to detail and the ability to handle information accurately. A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software. Proficiency in Microsoft Excel and confidence working with spreadsheets. Strong communication skills and the ability to explain technical concepts in a clear, accessible way. A proactive attitude, sound judgment,



and a strong sense of ownership when handling customer issues. Preferred Qualifications Previous experience with GoHighLevel, HubSpot, or similar CRM platforms. Experience in SaaS technical support, software troubleshooting, or application support. Experience delivering live platform demonstrations, onboarding sessions, or customer training. Familiarity with ticketing systems, knowledge bases, and customer support tools. Experience identifying recurring technical issues or contributing to process and operational improvements. Ability to work with multiple browser-based applications while managing customer interactions. Equipment & Technical Requirements Reliable high-speed internet connection suitable for full-time remote work and video calls. A reliable laptop capable of running multiple browser-based applications simultaneously (desktop computers are not accepted). A working webcam for meetings, training, and platform demonstrations. A quiet, professional, and distraction-free home workspace. What We Offer Competitive full-time compensation based on experience. Fully remote role with adaptable scheduling options. Structured onboarding and ongoing product and technical training. A supportive team culture where ideas, initiative, and problem-solving are encouraged. Opportunities to develop technical support and SaaS platform expertise. Clear opportunities for professional growth within the company. #J--Ljbffr

? Field Technical Support Engineer - Client Success (Neuquén)
? Sweet Epic Travels
? Neuquén

📌 Field Technical Support Engineer Client Success (Neuquén)
🏢 Importante grupo
📍 Neuquén