MVA Legal Intake & Retainer Conversion Specialist
Accident Recovery Network | Full-Time & Part-Time Opportunities | English & Spanish Speakers
Position Overview
Accident Recovery Network is seeking experienced, results-driven MVA Legal Intake & Retainer Conversion Specialists to engage prospective clients, qualify motor vehicle accident (MVA) cases, conduct inbound and outbound calls, and convert qualified leads into signed retainers and successful live transfers.
This is a sales-focused role, not simply a phone-answering or administrative intake position.
Success depends on the ability to build trust quickly, follow up consistently, handle objections, overcome hesitation, and guide qualified prospects toward taking the next step in the legal representation process.
We are looking for confident communicators who understand that generating interest is only the beginning.
The real value comes from moving qualified prospects through the pipeline and turning opportunities into completed intakes, successful transfers, and signed retainers.
We welcome both full-time and part-time applicants, including qualified Spanish-speaking and bilingual English/Spanish callers who can communicate naturally and confidently with prospective clients.
Candidates with a strong background in MVA, personal injury (PI), legal intake, retainer conversion, or performance-driven outbound calling are encouraged to apply.
Employment Type & Schedule
Full-time and part-time opportunities available
Schedules based on availability, campaign needs, and performance requirements
Monday through Friday, with occasional Sunday availability depending on campaign needs
Coverage may include Eastern and Pacific Time zones
Daytime and evening calling schedules may be available
Consistent attendance, punctuality, and schedule adherence are required
Candidates must be available during their assigned calling and follow-up windows
Primary Responsibilities
1. Sales-Focused Intake & Client Engagement
Handle inbound calls from prospective MVA and personal injury clients.
Establish trust and rapport while maintaining control of the conversation.
Ask structured questions to understand the accident, injuries, treatment, and circumstances.
Identify qualified prospects and explain the next steps in the case-review process.
Build confidence and help eligible prospects move forward with consultations, transfers, or retainer signing.
Recognize opportunities to advance a qualified lead rather than simply record information and end the call.
2. Outbound Calling, Follow-Up & Conversion
Make outbound calls to new, aged, incomplete, and previously contacted leads.
Re-engage prospects who have not completed intake or signed their retainers.
Follow up on unsigned agreements, missing information, and incomplete documentation.
Handle objections, hesitation, confusion, and common concerns professionally.
Use persuasive, empathetic communication to help qualified prospects make informed decisions about the next step.
Follow approved call scripts and follow-up cadences while communicating naturally.
Maintain consistent follow-up through telephone, SMS, and email where authorized.
Work toward measurable conversion targets instead of focusing solely on call volume.
3. MVA Case Qualification
Evaluate potential cases against established qualification criteria, including:




Accident date and applicable jurisdiction
Liability and fault
Injury type and severity
Medical treatment and treatment timelines
Gaps in medical treatment
Insurance coverage and police-report availability
Vehicle and property damage
Existing attorney representation or prior attorney rejection
Potential statute-of-limitations concerns
Commercial vehicles, rideshare, pedestrian, motorcycle, bicycle, and hit-and-run cases
Other campaign-specific qualification and disqualification criteria
Accurate qualification is essential.
Candidates must balance conversion performance with compliance and case quality, without misrepresenting eligibility or promising legal outcomes.
4. Retainer Conversion & Live Transfers
Guide qualified prospects through the electronic retainer-signing process.
Explain the process and next steps clearly without providing unauthorized legal advice.
Send retainers, forms, and required documentation.
Confirm document receipt and completion.
Follow up persistently on unsigned retainers.
Facilitate warm, properly qualified live transfers to the appropriate legal team.
Introduce the caller and summarize the case before transferring.
Confirm successful connections and recover missed or failed transfers through timely follow-up.
Help move qualified opportunities through the pipeline toward signed retainers and completed handoffs.
5. CRM & Pipeline Management
Maintain accurate lead records, call notes, dispositions, and case statuses.
Update pipeline stages, follow-up dates, and tasks promptly.
Document qualification decisions and disqualification reasons.
Track outstanding prospects and prevent qualified leads from being neglected.
Identify stalled opportunities and prioritize appropriate follow-up.
Follow confidentiality, data-security, and communication procedures.
Required Experience
Candidates should demonstrate:
At least five years of legal intake experience preferred, with substantial direct MVA experience strongly desired.
Hands-on experience with motor vehicle accident and personal injury inquiries.
Experience conducting inbound and outbound calls.
A track record of converting qualified prospects into signed retainers, consultations, or successful live transfers.
Strong objection-handling and follow-up skills.
Experience working toward measurable sales, conversion, or productivity targets.
Familiarity with MVA qualification and disqualification criteria.
Experience managing high volumes of prospective-client inquiries.
Strong CRM and pipeline-management skills.
Experience with electronic retainer and document-signing platforms.
The ability to communicate effectively with injured, distressed, hesitant, or uncertain callers.
Candidates with mass tort intake experience, personal injury law firm experience, or legal intake call-center/BPO experience will be particularly relevant.
Language & Communication Requirements




We are interested in candidates for both English-speaking and Spanish-speaking calling needs.
English-speaking roles
Fluent spoken and written English.
Clear, professional telephone communication and strong listening comprehension.
Ability to understand different speaking styles and regional dialects.
Confidence explaining information in simple, understandable language.
Accurate call documentation and professional written communication.
Spanish-speaking roles
Strong spoken Spanish and the ability to communicate naturally with Spanish-speaking prospects.
Confidence conducting intake, follow-up, qualification, and retainer-conversion conversations in Spanish.
Ability to understand prospects' concerns, explain next steps clearly, and handle objections professionally.
English proficiency appropriate to the assigned campaign and internal reporting requirements.
Bilingual English/Spanish candidates are strongly encouraged to apply.
Please identify your language proficiency and the languages in which you can confidently conduct full telephone conversations.
An accent alone is not disqualifying.
Clear communication, listening comprehension, professionalism, and the ability to avoid repeated clarification are what matter.
Applicants may be asked to complete a recorded voice assessment, mock intake call, outbound sales call, or language assessment.
Preferred Qualifications
GoHighLevel (GHL) or other legal CRM experience
Power-dialer or predictive-dialer experience
Automated SMS and email follow-up experience
Personal injury law firm or legal intake call-center experience
Experience with multistate MVA campaigns
Familiarity with signed-retainer and qualified-transfer campaigns
Experience with attorney referral or case-acquisition networks
Demonstrated success improving lead-to-retainer conversion rates
Core Competencies
Sales confidence and ethical persuasion
Strong objection handling and closing skills
Empathy without losing control of the conversation
Active listening and emotional intelligence
Confidence asking sensitive questions
Persistence without being aggressive
Excellent telephone presence
Strong follow-up discipline
Attention to detail and accurate documentation
Ability to prioritize qualified, high-potential opportunities
Comfort working toward measurable performance goals
Coachability and willingness to improve through feedback
Professional judgment and discretion
Performance Expectations
Performance will be evaluated using measurable indicators, including:
Outbound call volume and contact rate
Speed-to-lead and inbound answer rate
Completed intake and qualification rates
Consultation-booking and live-transfer rates
Retainer-send and signed-retainer conversion rates
Follow-up completion and recovery of stalled prospects
CRM accuracy and call quality
Schedule adherence and attendance
Prospect experience and compliance with established procedures
The priority is quality conversion, not activity alone.
Candidates are expected to balance productivity with accurate qualification, professional communication, and consistent follow-through.
Compensation
Compensation will be based on experience, demonstrated skills, employment type, schedule availability, and prior performance.
Specific compensation and incentive details will be discussed during the hiring process.
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📌 Full-Time Mva Legal Intake And Retainer Conversion Specialist (Neuquén)
🏢 Sign MVA
📍 Neuquén