Industry: Custom Apparel & Promotional Products
Job Type: Full-Time | Remote
We are seeking a highly organized, proactive, and detail-oriented Executive & Operations Assistant to support the owner of a growing U.S.-based custom apparel and promotional products business.
The company specializes in wholesale branded merchandise, custom apparel, bulk orders, and fundraising web stores for schools, sports organizations, and businesses nationwide.
The idóneo candidate will serve as the business owner's right hand, taking ownership of daily operations, coordinating orders, managing vendors, and ensuring smooth workflows.
Key Responsibilities:
Manage incoming customer orders from initial request through fulfillment and delivery
Coordinate artwork submissions, revisions, and approvals with customers and decorators
Handle product sourcing, purchasing, and supplier communications using Sage
Manage fundraising web stores, product listings, and orders through Chipply
Coordinate production with embroidery, DTF printing, engraving, and other decoration partners
Track order progress, production timelines, and delivery deadlines
Support invoicing, billing, and payment tracking using QuickBooks
Organize emails, communications, priorities, and daily operational tasks
Proactively identify and resolve issues to prevent delays and improve efficiency
Provide direct executive support,



anticipating business needs and reducing the owner's administrative workload
Requirements
Hands-on experience with Chipply (mandatory)
Hands-on experience with Sage promotional products software (mandatory)
Proven experience in executive assistance, operations coordination, or order management
Experience in promotional products, custom apparel, branded merchandise, or related industries preferred
Strong understanding of order processing, purchasing, vendor coordination, and fulfillment
Excellent written and verbal English communication skills
Strong organizational skills, attention to detail, and ability to multitask
Ability to work independently, take initiative, and solve problems without constant supervision
Experience coordinating artwork, suppliers, and production processes is highly desirable
Familiarity with QuickBooks, Shopify, ASI, or PPAI is a plus
Ability to adapt to the business owner's working style and manage changing priorities
U.S Based Experience
Benefits
Compensation: $1,200-$1,400 USD/month, depending on experience.
100% remote position.
Full-time contractor opportunity.
Work directly with U.S.-based businesses and leadership teams.
Opportunity to take real ownership and have a direct impact on business operations.
10 PTO days per year.
3 sick days per year.
6 U.S. federal holidays
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