Level 2 Tax & Accounting Support Specialist | Remote | Argentina
Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))
Position Overview
We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll .
This role requires genuine technical accounting judgment , not just scripted responses or basic ticket routing.
The idóneo candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.
Schedule & Coverage
Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be staggered to provide coverage during US business hours.
Ability to work shifts that overlap with US business hours is required .
Specific shifts and weekly schedules will be finalized with the client.
Key Responsibilities
Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated and directly assigned accounting and tax support tickets.
Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions .
Assist customers with:
Tax-related inquiries
Tax notices
Filing status questions
Tax return-related questions within the authorized scope
Support payroll questions, setup, processing issues, and troubleshooting .
Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support .
Independently investigate issues, identify root causes , and coordinate with internal specialists when necessary.
Document resolutions and maintain accurate customer records .
Identify recurring issues and opportunities to improve workflows and knowledge resources .
Adapt to new internal systems as the client transitions away from Zendesk.
Learn and work effectively with proprietary platforms and AI-assisted workflows .
Required Qualifications
Demonstrated professional accounting experience , ideally with exposure to US accounting and taxation .
Strong working knowledge of:
Bookkeeping
Tax return review
Account reconciliations
Payroll
Financial reporting
Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support .
Excellent written and verbal English communication .
Strong:
Analytical skills
Troubleshooting skills
Documentation skills




Independent problem-solving skills
Ability to explain complex accounting and tax topics to nontechnical customers .
Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
Ability to learn new systems, including proprietary platforms and AI-assisted workflows .
Preferred Qualifications
Certified Public Accountant (CPA) — strongly preferred.
Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment .
QuickBooks certification or experience .
International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices .
Technical Skills & Tools
QuickBooks or comparable accounting software
Microsoft Excel / Google Sheets
Zendesk — preferred, not required; training can be provided.
Slack or similar collaboration tools
Familiarity with tax preparation and payroll software is beneficial.
Ability to learn proprietary platforms and AI-assisted workflows .
What We Prioritize
Candidates should demonstrate the following priority of skills:
Technical accounting expertise — first priority
Communication and problem-solving skills — second priority
Prior support platform experience — third priority
Important Scope & Compliance Note
Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities .
This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.
Senior Consultant, Tax Content Architect - LATAM (ARG, CL, CRI, MX)
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way.
Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow,



communities prosper, and consumers live well.
With over 160 years of experience as a family company, we look ahead while remaining true to our values.
We put people first.
We reach higher.
We do the right thing-today and for generations to come.
**JOB PURPOSE AND IMPACT**The Senior Consultant, Tax Content Architect will focus on technology implementations, governance and enhancements of tax elements in enterprise resource planning (ERP) and improvements of tax processes within the LATAM region.
With limited supervision, this job develops tax solutions and advice on tax requirements in ERP systems.
In this role you will work in close liaison with the wider tax team and connect with the technology deployment, sustain & optimize teams, collaborate with DT&D; to contribute to efficient tax determination and resulting reporting processes.
**KEY ACCOUNTABILITIES**+ **TAX SOLUTIONS:** Support the tax technology implementations (ERP and applications), including the gathering of local tax requirements with country or regional tax experts, assisting on the initial design process, performing analysis, testing and assisting on the creation of trainings following a go live.
+ **TAX ERP ANALYSIS:** Support with building and the maintenance of tax requirements in ERP systems and tax dedicated applications, following a standard tax methodology to gather and meet tax requirements.
+ **TAX ARCHITECTURE:** Assure that the tax requirements are designed, documented and implemented in a consistent manner across all areas within tax using the Tax Methodology, including assisting with the controls in the ERP space, such as the monitoring of tax logic in ERP.
+ **TAX LIASON:** Collaborate with other tax content architects and tax managers to come to a joined solution.
**QUALIFICATIONS****MINIMUM**+ Minimum requirement of 5 years of relevant work experience.
+ Fluent English language skills - written and verbal**PREFERRED**+ Strong analytical skills to embed tax requirements in ERP systems or applications.
+ Good understanding of tax reporting requirements as well as the basic understanding of statutory requirements and configuration in current technologies.
+ Basic understanding of tax functionality in enterprise resource planning systems+ Experience within or good understanding of an international tax/finance environment.Important: The candidate must be based in Rosario (Argentina), Coronel (Chile), San José (Costa Rica) or Mexico City (Mexico).
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📌 RemoteR Accounting Specialist For Us Tax & Bookkeeping (Quilmes)
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