Want to build a brighter, bolder future and cultivate your career?
Join Ecolab's team and help create a world in which we all thrive.Ecolab is seeking a Senior Customer Service Agent I to join our team in (City, State – if applicable).
As a Senior Customer Service Agent I, you'll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues.
You'll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab's commitment to service excellence.How You'll Make An ImpactRespond to ******* inbound calls daily from customers and field/sales associatesProvide support to specialized and distributor accounts with a focus on accuracy and professionalismUse sound judgment to resolve customer issues within established policiesMaintain and update customer data in Order Entry and Order Processing systemsEscalate complex quality, service, or application questions to appropriate internal teamsSupport new hire coaching and knowledge sharing across the teamDetermine urgency of messages and prioritize accordinglyCollaborate with cross-functional teams to ensure customer satisfactionWhat's Unique About This RoleYou'll work with more complex customer accounts and inquiriesYou'll have greater autonomy in decision-making within established guidelinesYou'll play a key role in onboarding and mentoring new team membersYou'll gain exposure to specialized systems and customer segmentsMinimum QualificationsHigh school diploma or equivalentOne year of customer service experienceExperience using Microsoft Office Suite software (Excel, Word, Access,



and OutlookNo immigration sponsorship available for this positionPreferred QualificationsBachelor's degree completed or in processExperience using customer service softwareExperience accurately typing a minimum of 25 words per minimumExperience interacting professionally with others and working independently in a fast-paced environmentExperience utilizing a multi-line telephone systemStrong problem solving and interpersonal skillsExcellent verbal and written communication skillsHighly dependable team playerExperience prioritizing workload and completing responsibilities on timeFluent inSAP experienceWhat's In It For YouStarting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestAbout EcolabAt Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites.




Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.
Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world.
We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.Nuestro compromiso con una cultura de inclusión y pertenenciaEcolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo.
Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los incentivos, las condiciones laborales y las oportunidades de crecimiento.
Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.
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📌 Sr. Customer Service Agent I (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires