Job Description
Identifies opportunities for others to replace or upgrade server components.
Validates cabling, checking network environment build and connectivity is established.
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Responsibilities
Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance
Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation
Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance-Safety, Security, Compliance, and Documentation
Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
Continuous Improvement
Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership
Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
Acts as a technical liaison for technical and non-technical teams,



providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Ensures contractors and vendors deliver quality services and that all SLAs are being met.
Contributes to quality assurance through process creation and training of less experienced peers.
Core Responsibilities
Planning & Execution
Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions.
Provides guidance to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership
Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives.
Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Problem Solving
Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
Collects and reviews data and/or information to troubleshoot complex errors.
Continuous Learning
Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field.
Seeks out and leverages feedback and advanced training to improve skills.
Continuous Improvement
Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.
Career Level - OP4
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
And with AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with versátil medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
About Abbott
Abbott is a global healthcare leader that creates breakthrough science to improve people's health.
We are always looking toward the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do meaningful work, grow and learn, care for yourself and your family, be your true self, and live a full life.
You will have access to:




Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the world's most admired companies by Fortune.
A company recognized as one of the best large companies to work for, as well as a best workplace for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is based at our pharmaceutical manufacturing plant located in Florencio Varela, Buenos Aires.
As an IT Infrastructure Specialist , you will be responsible for systems administration, including level-2 support.
Analyzes and designs divisional systems.
Installs, tests and upgrades systems.
Participates in technical disaster recovery plan testing.
Assists in system security planning.
Provides technical problem isolation and resolution for a Network (LAN / Wireless / Physical infrastructure) and may refer to documented processes as needed.
This includes isolating cable issues, performing diagnostics, and configuring network devices.
Core Job Responsibilities
Provides level-2 support, including incident handling, problem resolution, and Break/Fix.
Provides hardware maintenance and software maintenance (operating system, system utilities, security tools, monitoring tools, tuning tools).
Provides change management support including installation qualification, operational qualification, and configuration management.
Provides development and maintenance of system documentation (technical, operations, support and user).
Provides system tuning, and capacity planning and management.
Manages problem resolution: Reviews customer needs, gathers information from relevant sources to understand problems; and identifies irregularities before major problems occur.
Documents call data into a tracking system.
Responsible for creating, updating and completing documentation associated with qualification, incident handling, problem resolution and asset tracking.
Clearly and concisely provides relevant information with the audience in mind.
Maintains a comprehensive knowledge of new technologies equipment and services in the data communications industry.
Participates in disaster recovery planning and testing for infrastructure and client business applications.
Installs, tests and upgrades platform, common, or shared systems including hardware, operating systems and associated infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems.
Participates in analysis and design of division, common, or shared systems including hardware, operating systems and infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems.
Tests, and implements system security for operating systems, infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) and infrastructure devices.
Assists other BTS lines of business with their site operations as necessary.
Required Qualifications
Bachelor's Degree, or technical institute degree in Computer Science, Information Systems, or other related field.
Or equivalent work experience.
3 to 4 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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