Job Title: Resident Engineer

Updated: September 3, 2026

WORKING PLACE / Americas - Remote

COUNTRY / Argentina, Buenos Aires area

DEPARTMENT / Professional Services

Reports to / Delivery Manager

TYPE OF CONTRACT: Contractor

General purpose: The Resident Engineer is an embedded Professional Services technical resource who owns day-to-day administration, monitoring, and support of Verimatrix products deployed in client's infrastructure across on-premises, hybrid, and cloud (AWS) environments. You are also engaged in the delivery of the Services to update and maintain the systems deployed for the customer. Acting as the primary point of contact for all technical related subjects, planning, tasks and incidents, this role coordinates closely with client stakeholders and internal teams to keep systems stable, secure, and available.

As a successful Resident Engineer, you are proactive, creative, communicative, and structured. As a strong critical thinker, you are able to anticipate questions and issues that customers and partners may encounter. You are meeting the customer on regular basis and as required, and share regular reports on the on-going activities. You are curious about new tools and cutting-edge technologies to increase team efficiency. You excel at creative troubleshooting and problem solving and you can survey a deployment from a whole system perspective or focus on the minute details to architect successful solutions, answer customer questions, or solve the most challenging problems, all while maintaining a customer focused attitude and composure in high pressure situations.

Main responsibilities:

- Act as the Verimatrix on-site/embedded point of contact for day-to-day support, incident diagnosis,



and escalation management at the client location.
- Administer and maintain Verimatrix products (OS, database, database) including (re-)configuration, patching, and full lifecycle management across the on-premises and cloud-hosted Verimatrix systems.
- Monitor system performance, investigate incidents using application logs and Amazon CloudWatch metrics, performing root cause analysis (RCA) and coordinating remediation with relevant teams.
- Develop and maintain automated log analysis, environment assessments, and other recurring administrative tasks, reducing manual effort across the support pipeline of the Verimatrix solutions
- Coordinate and execute patch deployments, installations and upgrades, System Acceptance Tests, documentation of the Systems, regular technical status reporting to customer, Maintenance Windows and Acceptances of Verimatrix solutions running on AWS-hosted infrastructure (EC2, ECS, S3, RDS, VPC, IAM, etc …) or on-premise
- Identify, document, and present project risks during planning and implementation phases, and proactively advise on risks or mitigation or resolve the issues.
- Advise the best breakdown of large, complex, complicated, mission‑critical projects into smaller actionable phases to help reduce risk and guarantee success for all stakeholders.




- Support customer with backend system integrations on the Verimatrix solutions (e.g. Subscriber Management System, Middleware, Packagers, applications or devices, etc …)
- Maintain backup and disaster recovery procedures to ensure business continuity of the Verimatrix Solutions.
- Manage and prioritize tickets through ITSM platforms (e.g., Zendesk), tracking SLAs and following formal incident/change/release management procedures (ITIL).
- Build and maintain strong working relationships with client stakeholders, gathering technical requirements and coordinating and executing deployments aligned with the client's release cycles.
- Meet customer on-site on regular basis, and/or in regular calls. Generate reports on the on-going activities
- Share technical knowledge and skills throughout the department and company by creating knowledge base articles, best practices, documentation, and training materials.
- Document process applicable to the PS team.

Qualifications & Skills:

This position requires strong communication and organization skills, and hands‑on experience administering Linux and Windows based solutions and infrastructure, working in AWS cloud , On‑Premises systems, and/or hybrid environments, and automating operational tasks .

Education:

- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field
- Equivalent hands‑on professional experience is usually accepted in lieu of a degree, especially for candidates with 5+ years in support/implementation roles
- AWS Certified Solutions

Required:

- Strong customer‑facing skills, and ability to communicate verbally and in writing complex technical solution

📌 Resident Engineer (Buenos Aires)
🏢 Verimatrix
📍 Buenos Aires