AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17 industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!ABOUT THE ROLE We are looking for a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.MUST HAVES - 4 years of experience in IT support, systems administration, or IT operations roles. - 3 years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
- 3 years of experience with Google Workspace administration. - 2 years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar). - Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk). - Strong background in access management, identity governance, and user lifecycle management. - Demonstrated ability to lead IT initiatives and drive process improvements. - Excellent communication skills with experience training and mentoring non-technical team members. - Strong project management and organizational skills with the ability to manage multiple