As Betsson continues to grow across Latin America, we are looking for aCustomer Service Agent to deliver an outstanding customer experience The Wow This role is key in supporting customers across multiple channels while ensuring compliance with player safety, responsible gaming, and regulatory requirements A taster of what you will be involved with: Support customers … Continued

As Betsson continues to grow across Latin America, we are looking for aCustomer Service Agent to deliver an outstanding customer experience

The Wow

This role is key in supporting customers across multiple channels while ensuring compliance with player safety, responsible gaming, and regulatory requirements

A taster of what you will be involved with:

Support customers via email, live chat, and telephone in Spanish and English

Work closely with the team to achieve high customer satisfaction and KPI targets.

Manage and maintaincustomer accounts.Translate promotional content and customer surveys into the local language when required.

Request, review, verify, and storecustomer documentation in line with regulatory requirements.Perform KYC checks, customer risk assessments, and monitor suspicious activity

Follow company policies related toplayer safety, protection, fraud prevention, and responsible gaming.

What we are looking for

Strong written and verbal communication skills in Spanish and English.

Strongattention to detail and ability to multitask.Good knowledge of Microsoft Office tools.

Ability to work independently and meet deadlines.

Team player with a customer‑centric mindset.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.





Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The function of thePayments & Fraud Trainer and Quality Analyst is to ensure that all Payments Analyst and Shift Leaders are fully trained on their required tasksMain Responsibilities:The main responsibilities include but are not limited to:Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor.Create comprehensive and effective training and knowledge/skill developing programme.Liaising with managers to determine training needs and schedule training sessions.Direct structured learning experiences and monitor their quality results.Conducting of periodical refresher training and tests to ensure both PA and SL are at an optimal level of skill and

The function of thePayments & Fraud Trainer and Quality Analyst is to ensure that all Payments Analyst and Shift Leaders are fully trained on their required tasksMain Responsibilities:The main responsibilities include but are not limited to:Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor.Create comprehensive and effective training and knowledge/skill developing programme.Liaising with managers to determine training needs and schedule training sessions.Direct structured learning experiences and monitor their quality results.Conducting of periodical refresher training and tests to ensure both PA and SL are at an optimal level of skill and

Are you a problem solver, excellent communicator and a people person?If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!The WowYou will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 2 days in the office and 3 days at home.We want you to excel in the

#J-18808-Ljbffr

📌 Customer Service Agent (Buenos Aires)
🏢 Betsson Group
📍 Buenos Aires