As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands‑on technical owner responsible for designing, building, and deploying enterprise‑grade voice and conversational AI solutions — IVR, IVA, and self‑service automation, increasingly enhanced with agentic automation — on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production‑ready implementations. This role is structured as the entry point to technical leadership at Omilia.

Accountabilities

- Own technical delivery quality from design through go‑live and hypercare — ensuring on‑time, on‑budget outcomes aligned with client CX goals
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs
- Proactively identify and manage delivery risks, escape complex technical issues, and drive resolution with urgency
- Provide technical guidance and mentorship to junior engineers within the delivery team
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best‑practice documentation
- Collaborate across Solution Delivery, Product, Platform, R&D;, Sales, Pre‑Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities

Key Responsibilities

Hands‑on AI Solution Delivery

- Design, configure, and deploy end‑to‑end conversational AI (IVR / IVA) solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations
- Where applicable,



integrate GenAI capabilities into production deployments — RAG pipelines, embedding search, and LLM prompt engineering
- Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs

Client and Cross‑functional Collaboration

- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle
- Collaborate closely with Solution Architects, Product, Platform, R&D;, and Pre‑Sales to ensure alignment on project requirements and Omilia platform capabilities
- Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency

Technical Leadership and Growth

- Provide technical guidance and mentorship to junior engineers within the delivery team
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best‑practice documentation
- Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes
- Foster a culture of quality, innovation, and ownership within the team

Requirements

Required

- 5+ years of hands‑on experience delivering conversational AI, IVR, or IVA solutions in enterprise environments,



with significant time on the voice / telephony channel
- Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent
- Hands‑on VUI / voice dialog design: prompt and call‑flow design, disambiguation, confirmation strategy, and error‑recovery / retry handling for spoken interactions
- Working knowledge of ASR and NLU behaviour under telephony conditions: narrowband (8 kHz) audio, barge‑in, DTMF fallback, confidence thresholds, and grammar / word‑boosting for difficult inputs such as names, addresses, and alphanumerics
- Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.)
- Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting
- Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations
- Experience with bot analytics, AI quality monitoring, and solution optimization tooling. Working understanding of core business KPIs such as containment rate and CSAT

Skills & Competencies

- Ability to lead technical client conversations and translate complex requirements into implementation plans
- Ability to act as a trusted advisor to customers — navigating delivery challenges, removing blockers, and ensuring the final solution meets their business objectives, customer experience standards, and quality expectations
- Strong analytical and problem‑solving skills — comfortable managing ambiguity in fast‑paced, client‑fac

📌 Senior Conversational AI Delivery Engineer (Argentina)
🏢 Omilia
📍 Argentina