At Webflow, we're building the world's leading AI-native Digital Experience Platform, and we're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we're here to build it together.We're looking for a Technical Support Associate to be the voice of Webflow for our customers, the bridge between their goals and our platform. You'll help people solve real-world challenges, troubleshoot issues, and inspire confidence as they build and scale their online presence.This role is ideal for someone who thrives in fast-paced environments, is eager to deepen their technical skills, and loves empowering customers to succeed. You'll work cross-functionally with Product, Engineering, and Customer Success to provide world-class service and feedback that helps improve our tools and workflows.About the role:- Location: Remote-first (Argentina)- Full-time- Permanent- Application Information:- This posting is for an existing vacancy- Reporting to the Manager, Technical Customer Support- Schedule Monday to Friday from 10am-7pm GMT-3 Buenos Aires, ArgentinaAs a Technical Support Associate you'll- Deliver consistently exceptional customer experiences to every Webflow user.- Assist customers in support queues, live chat, and phone via tools such as Zendesk, Zoom, Jira and Confluence.- Troubleshoot, file, and track bugs,



collaborating across teams to ensure timely resolutions.- Advocate for customer needs by surfacing feedback and identifying opportunities to enhance product and support experiences.- Partner with support engineering liaisons to surface issues, bugs, or blockers in order to provide effective, high-quality support for our entire customer base- Develop expertise in Webflow, HTML/CSS, DNS, and related web technologies to better guide customers.- Contribute to creating or improving documentation and internal knowledge sharing to strengthen our overall support ecosystem.About you:Requirements:- Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.- Experience working with Zendesk, Stripe, Google Workspace, Slack, or Confluence and are excited to learn about AI-driven tools.- Business-level fluency to read, write and speak in English and can communicate clearly and empathetically in both written and verbal forms.- Bonus: 1+ years of experience in a technical support roleYou'll thrive as a Technical Support Associate if you are:- Skilled at bridging support and technical domains by handling billing operations, responding to customer requests and inquiries,



and addressing technically complex questions related to the Webflow product.- Experienced in triage and escalation processes.- Identify patterns or trends in billing and account related customer requests that required further investigation and escalate accordingly to ensure customer concerns are thoroughly addressed- Able to work independently while partnering and collaborating creatively and effectively with teammates- Eager and curious to self-learn and grow within the technical support space- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.Our Core Behaviors:- Build lasting customer trust. We build trust by taking action that puts customer trust first.- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.- Reinvent ourselves.We don't just improve what exists, we imagine what's possible.- Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.Benefits:- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.- Time off that's actually off.Versátil vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.- Wellness for the whole you.Access to mental health resources, therapy and coaching.- Invest in your future.A 401(k) with 100% employer match (up to $6,000/year) i

📌 Technical Support Associate, Argentina (Buenos Aires)
🏢 Webflow
📍 Buenos Aires