Bookkeeping & Customer Support Specialist | Remote:Overview:We are seeking a detail-oriented and customer-focused Bookkeeping & Customer Support Specialist to support U.S.based clients, primarily therapy practice owners. This role combines hands-on bookkeeping work with strong customer communication, ensuring accurate financial records while providing a human-centered support experience.Key Responsibilities:1. Transaction Management (Core Focus)- Review and categorize transactions that cannot be automatically processed- Reconcile monthly books for assigned client accounts- Identify and flag unusual or questionable transactions- Ensure accurate coding based on standard accounting and IRS chart of accounts guidelines- Manage approximately 5-6 client accounts per specialist2. Customer Communication & Support- Respond to client inquiries regarding transactions and bookkeeping matters via support platform- Maintain an empathetic and professional communication style- Handle cases requiring back-and-forth communication for accuracy3. Quality Assurance- Review bookkeeping work prior to monthly close- Ensure compliance with bookkeeping standards and procedures- Escalate complex issues when necessary4.



Documentation & Process- Document customer interactions and updates in the support system- Follow internal workflows and bookkeeping procedures- Maintain organized financial records for audit and tracking purposesQualifications & Skills:- Prior bookkeeping experience (any level)- Familiarity with general accounting principles- Strong English fluency (written and verbal)- Customer service experience (essential)- Excellent attention to detail and problem-solving skills- Empathetic and people-oriented communication style- Comfortable working asynchronously and with U.S. time zones- Ability to accommodate adaptable hours during peak tax seasons- Experience with large accounting firms is a plus (e.g., Big 4 background)Tools & Software Familiarity:- Customer support platforms (e.g., Zendesk or similar)- QuickBooks or comparable accounting software (training provided on internal tools)- General comfort with financial and SaaS platforms- Willingness to learn proprietary bookkeeping systemsWork Schedule:- Must overlap with U.S. business hours- Flexibility required during tax season peaks

📌 Bookkeeping & Customer Support Specialist (Buenos Aires)
🏢 OpsArmy
📍 Buenos Aires